Updating your contact details
If you make any change to your name we will need to see official documentation that confirms your new details before we can update your record. To change your name either bring your original document into our office (address below) or email Student Services Hub with a scanned copy of the original document and we can make the alteration.
When Will My Details Change?
We aim to update your details as soon as possible. If you come into our office with the correct documentation we will change your details immediately. Your student record and your student Portal will also update immediately. We will also contact the Information Centre to update your Canvas.
For documents that are emailed or posted we will update your student record and student Portal within 3 working days. We will also contact the Information Centre to update your Canvas.
If you have any questions regarding your student record please contact Student Services Hub.
You can update your home and semester address' through your student Portal. Log in and click on the link 'Maintain my Addresses' to update your address details. These details should be updated as soon as you take up residence in your new address.
If you do not keep your address details up to date, you risk not receiving important information issued by the University to your semester or home address (e.g. notification of examination results or enrolment information). You also risk not being confirmed to your local council for Council Tax benefits should they request confirmation of your student status.
If you have already completed your programme of study but need to update your address please contact Student Administration.
You can update your emergency contact details through your student Portal. Log in and click on the link 'Maintain my Emergency Contact Details'. We require a name, telephone number and their relation to you.
These must be kept up to date as the University will refer to these details should the situation arise.
You can update your home and semester contact telephone numbers as well as your mobile telephone number through your student Portal. Log in and click on the link 'Maintain my Telephone Numbers'.
These must be kept up to date as the University will use these numbers should we need to contact you
The University will always use your University email address as the first point of contact. Therefore please make sure you keep an eye on this account. It is possible to set up an auto-forward to a personal email account from your University email account. Contact the for more information
For those in receipt of a Student visa it is essential that you comply with the UK immigration regulations during your stay in the UK. One of your responsibilities is to maintain your contact address details with the University. It is essential that you provide the University with your correct contact address and should your address change that is it updated immediately. You are also required to notify the Home Office immediately if you change your address or other contact details because this is a legal requirement linked to your Student Visa immigration permission. You can notify the Home Office of any changes at change of circumstances - BRP/Visa.
Students in University accommodation will not be able to amend their address and should contact the Accommodation office to update your address.