Service Level Agreement (SLA) from the Student Programmes team
The Student Programmes Team can provide advice and help on:
- Academic progression
- Your module registration
- Changing your degree programme
- Deferring your exams
- Submitting your PhD Thesis
- Taking a period of leave of absence from your studies
- Withdrawing from university
1. Response times
In Person: You can come in to the Student Services Hub and ask to speak to a Student Programmes adviser and you will normally be seen straight away
By Phone: You can call 01786 466685 and speak to one of the team during office hours (Monday-Friday 9am -5pm), or leave a message at other times.
Online: You will receive a decision on your deferred exam application within 3 working days
By Email: We aim to respond to enquiries within 5 working days, during particularly busy periods i.e. start of semester, when processing awards for graduation (June/November) and when considering progression over the summer, we may take longer
2. What does the University expect from me?
- We expect you to regularly check your University of Stirling email account as all important information will be sent there
- We expect you to complete your module registration on-line and in good time
- Progression: if we write to you about your academic progression, we expect you to respond by the deadline set
- Deferred Exams: we expect you to submit your application, together with your supporting documentation by the deadline (end of the exam diet)
- Change of degree programme: we expect you to discuss this with your adviser of studies first
3. For more information:
Student Programmes Team
Student Services Hub - Campus Central
University of Stirling
FK9 4LA
Tel: 01786 466685
Email: studentprogrammes@stir.ac.uk
Web: Student information