students talking in union

Student
Services Hub

COVID-19 (coronavirus) update

From Monday 14th September you can contact us in the following ways;

Talk to us: Live Chat via your portal
Call us: 01786 466022
Email us: ask@stir.ac.uk

Visit us: Face to face front line enquiries are returning by appointment Monday – Friday 10am – 2pm in our new pop up location in the Chaplaincy in the Andrew Miller Building. (Near to Nisa store and Students' Union). It is mandatory to wear a face covering when you meet with a Student Hub Assistant or Specialist Adviser. If you or a staff member are exempt, we will mitigate risk by keeping 2m distanced with a visor and/or remain behind a Perspex screen.

Appointments are made via Resource Booker. Access it using your student login and select 'Speak to Hub Assistant'.

Appointments with Specialist Student Support Advisers and partners remain online. Contact us via any of our channels to register with our services and book an appointment with a specialist.

The Student Services Hub brings lots of services together to help you resolve a whole range of queries through a single point of contact, easily access the services you need, and thrive during your time at the University of Stirling.

We can help you with questions on all of the services listed below, and you can get in touch with us by calling, emailing or visiting the Student Services Hub via the Queens Court entrance of the Cottrell Building.

Got an enquiry? #JustAsk

Live Chat available via your portal
Phone: +44 (0) 1786 466 022
Email: ask@stir.ac.uk 

If you're a current student, please contact us from your University email account or include your student ID if you're emailing from a personal address. 

British Sign Language (BSL) users can contact the University of Stirling via contact SCOTLAND-BSL, the online British Sign Language video relay interpreting service. Find out more on the contactSCOTLAND website.

Hub opening hours

Monday, Wednesday, Thursday, Friday: 9am–5pm 
Tuesday: 10am–5pm 
Saturday and Sunday: closed

Our busiest times are 11am–2pm daily, so if you're in a hurry or don't want to wait we suggest contacting us outside of these times if possible.

Out of hours and emergency support

Find out where you can get support at any time.

Out of hours and emergency support

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Stay connected with the Hub

See the latest updates and information from the Student Services Hub and other University services by following Student Services on Facebook and Twitter. 

Frequently asked questions

What do I do if I want to talk in private?

Our front desks are screened for your privacy but we understand if you'd like to speak somewhere more confidential. We have semi-private pods within the Hub as well as a private room for any conversations you don't want to have within the main space. Just let the Student Hub Assistant know or simply indicate to the sign on the desk and we'll be happy to move to a more private space. 

Although our skilled Student Hub Assistants are able to answer many of your questions, we also have a team of specialist advisers supporting us, including staff with experience in mental health, money advice, disability services, careers advice, immigration advice or academic/fees/programmes enquiries. If we can't respond to your enquiry right away, we'll refer you to the right person and will make sure you know what the next steps will be.

The Student Services Hub staff are all part of the Student Support Services team, which is part of Student, Academic and Corporate Services. They take your confidentiality very seriously. To find out more about how we protect and use your personal data, please read our confidentiality and data sharing statement

We currently can’t accept any paper copies of documents while our staff work remotely. Please either upload these via your Portal using the “Upload and Student Services Document” option with in “I want to..” or alternatively email them directly to ask@stir.ac.uk. Should this not be an option for you please contact the Student Services Hub team for advice.

The Student Services Hub is not an emergency service. If you are having an emergency, you should contact the emergency services immediately on 999. You can also check our out-of-hours and emergency support here. If you are in crisis and think that you might be at risk of harm, you should contact your GP or an organisation such as Samaritans. If you believe someone else is at risk of harm, you should call the Police on 999 immediately.