Out of hours and emergency support

The Student Support Services team are available 9am – 5pm Monday to Friday (except on public holidays and University closure days).

Outside of these hours, you are not alone – there is a lot of support available to you.

A situation can be regarded as an emergency if it requires an immediate response and/or the student will not accept help or is at risk of causing harm to him/herself or to others. Examples of this are when a student has made a suicide attempt, is behaving violently, or is badly injured.

Off Campus

In an emergency where an Ambulance, Police or Fire are required you should call 999 for emergency services.

On Campus

In an emergency where an Ambulance is required, you should call 999 and then alert Security by calling x 2222 from an internal phone or 01786 467999 from a mobile phone. 

In an emergency where Police, Fire or Security are required, you should call University Security on x 2222 from an internal phone or 01786 467999 from a mobile phone. University Security staff are available on this number 24 hours a day.

On campus (including off campus University Accommodation) there are a number of reception desks staffed 24 hours a day, please see below for contact numbers:

Beech Court: 01786 466972

Juniper Court: 01786 466985

Alexander Court: 01786 466094

Andrew Stewart Hall: 01786 466960

John Fortys Court: 01786 466977

Union Street: 01786 466978

There are a wide range of organisations that can provide professional help for people in the area of mental health and emotional wellbeing. There are also a huge number of self help resources - website and mobile apps - that you may find useful such as the YoungMinds Crisis Messenger service. Go to our list of useful websites, apps and phone lines.

You can register for Big White Wall - this new free online facility offers all university members access to a 24/7 online global community and support from trained professionals. Big White Wall provides a safe space online to explore your feelings, get creative and learn how to self-manage your mental health and wellbeing. Find out more here.

If you have concerns for your own mental health or emotional wellbeing we encourage you to make an appointment to talk to your GP about how you feel.

If you live in University accommodation (on or off campus) there are a number of reception desks staffed 24 hours a day. Accommodation Operations Assistants are there for students to talk to, no matter what time of day or night. Please see below for contact numbers:

Beech Court: 01786 466972

Juniper Court: 01786 466985

Alexander Court: 01786 466094

Andrew Stewart Hall: 01786 466960

John Fortys Court: 01786 466977

Union Street: 01786 466978

If you do not live in University accommodation you can contact NHS 24 on 111 or call the Samaritans who offer a 24 hour confidential emotional support helpline for anyone in crisis at www.samaritans.org.uk or 08457909090.

If you are concerned about another student

When faced with a person in crisis it is important to stay calm, listen and adopt a non-judgemental approach.

If you have concerns about the mental health of another student please encourage them to make an appointment to talk to their GP.

If you live in University accommodation (on or off campus) there are a number of reception desks staffed 24 hours a day. Accommodation Operations Assistants are there for students to talk to, no matter what time of day or night.  Please see below for contact numbers:

Beech Court: 01786 466972

Juniper Court: 01786 466985

Alexander Court: 01786 466094

Andrew Stewart Hall: 01786 466960

John Fortys Court: 01786 466977

Union Street: 01786 466978

If you do not live in University accommodation you can suggest that they contact NHS 24 on 111 or call the Samaritans who offer a 24 hour confidential emotional support helpline for anyone in crisis at www.samaritans.org.uk or 08457909090.

There are a wide range of organisations that can provide professional help for people in the area of mental health and emotional wellbeing. There are also a huge number of self help resources - website and mobile apps - that you may find useful. Go to our list of useful websites, apps and phone lines.

You can also encourage the student/ your friend to register for Big White Wall. This new free online facility offers all university members access to a 24/7 online global community and support from trained professionals. Big White Wall provides a safe, anonymous space online to explore your feelings and learn how to self-manage your mental health and wellbeing.  It also provides many useful resources including self-help courses covering topics such as anxiety, sleep, weight management, depression and many more.

Togetherall Free Metal Health Support logo

24/7 online support

In addition to the wide range of wellbeing services available at the University, we have also partnered with Big White Wall to provide Stirling students with access to 24/7 online support. Big White Wall is a digital mental health support service which is completely anonymous – so you can express yourself freely and openly.

Find out more