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Out of hours support

Although the Student Support Services team are not always available to provide support to students 24 hours a day, 365 days a year, this does not mean you are alone.

There's lots of support available to you during these times. Below are some ways you can seek help until you can come in to see us in the Student Services Hub or at an appointment with an Adviser:

  • In an emergency

    A situation can be regarded as an emergency if it requires an immediate response and/or the student will not accept help or is at risk of causing harm to him/herself or to others. Examples of this are when a student has made a suicide attempt, is behaving violently, or is badly injured.

    Off Campus

    In an emergency where an Ambulance, Police or Fire are required you should call 999 for emergency services.

    On Campus

    In an emergency where an Ambulance is required, you should call 999 and then alert Security by calling x 2222 from an internal phone or 01786 467999 from a mobile phone. 

    In an emergency where Police, Fire or Security are required, you should call University Security on x 2222 from an internal phone or 01786 467999 from a mobile phone. University Security staff are available on this number 24 hours a day.

    On campus (including off campus University Accommodation) there are a number of reception desks staffed 24 hours a day, please see below for contact numbers:

    Beech Court: 01786 466972

    Juniper Court: 01786 466985

    Alexander Court: 01786 466094

    Andrew Stewart Hall: 01786 466960

    John Fortys Court: 01786 466977

    Union Street: 01786 466978

  • Concerned for your own mental health?

    There are a wide range of organisations that can provide professional help for people in the area of mental health and emotional wellbeing. There are also a huge number of self help resources - website and mobile apps - that you may find useful. Go to our list of useful websites, apps and phone lines.

    If you have concerns for your own mental health or emotional wellbeing we encourage you to make an appointment to talk to your GP about how you feel.

    If you live in University accommodation (on or off campus) there are a number of reception desks staffed 24 hours a day. Accommodation Operations Assistants are there for students to talk to, no matter what time of day or night. Please see below for contact numbers:

    Beech Court: 01786 466972

    Juniper Court: 01786 466985

    Alexander Court: 01786 466094

    Andrew Stewart Hall: 01786 466960

    John Fortys Court: 01786 466977

    Union Street: 01786 466978

    If you do not live in University accommodation you can contact NHS 24 on 111 or call the Samaritans who offer a 24 hour confidential emotional support helpline for anyone in crisis at www.samaritans.org.uk or 08457909090.

  • Concerned about another student or friend?

    If you are concerned about another student

    When faced with a person in crisis it is important to stay calm, listen and adopt a non-judgemental approach.

    If you have concerns about the mental health of another student please encourage them to make an appointment to talk to their GP.

    If you live in University accommodation (on or off campus) there are a number of reception desks staffed 24 hours a day. Accommodation Operations Assistants are there for students to talk to, no matter what time of day or night.  Please see below for contact numbers:

    Beech Court: 01786 466972

    Juniper Court: 01786 466985

    Alexander Court: 01786 466094

    Andrew Stewart Hall: 01786 466960

    John Fortys Court: 01786 466977

    Union Street: 01786 466978

    If you do not live in University accommodation you can suggest that they contact NHS 24 on 111 or call the Samaritans who offer a 24 hour confidential emotional support helpline for anyone in crisis at www.samaritans.org.uk or 08457909090.

    There are a wide range of organisations that can provide professional help for people in the area of mental health and emotional wellbeing. There are also a huge number of self help resources - website and mobile apps - that you may find useful. Go to our list of useful websites, apps and phone lines.

The Student Support Services team are unavailable during these times:

  • Monday to Friday, between the hours of 5pm and 9am
  • Weekends (Saturday and Sunday)
  • Days when the University is closed - Christmas, Good Friday and Easter Monday
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