Your mental health and wellbeing
Student Support Services operates a Mental Health, Wellbeing and Counselling service. Our qualified counsellors, wellbeing and mental health professionals are here for you throughout your time at Stirling. Whatever you’re going through, we’re here to help.
24/7 online support
In addition to the wide range of wellbeing services available at the University, we have also partnered with togetherall to provide Stirling students with access to 24/7 online support. togetherall is a digital mental health support service which is completely anonymous – so you can express yourself freely and openly.
If you are concerned about your mental health and would like to know about the kind of support
Alternatively, if you are a current student and have a diagnosed mental health condition you can
One at a Time therapy
A counselling session to support you to develop strategies or ideas to help you with your greatest concerns. We are now offering face to face and online appointments. Please read the following information to allow you to
Online "One at Time therapy" counselling sessions are delivered via MS Teams. We have been providing this option since March 2020 in in response to COVID-19 restrictions and student feedback since then has highlighted that, for many students, this method of delivering counselling
Pease read this information, along with our standard Counsellor Student Contract Information Sheet.
Some advantages to online counselling
- Online counselling is flexible, effective and accessible
- You can remain in a safe, familiar and comfortable space – this can encourage relaxation and openness
- Online counselling allows access to support without having to travel, this can reduce stress – it will continue to be at an agreed time
- Support will continue to be compassionate, professional and respectful
How to get the most out of remote counselling sessions
- Implement a normal routine before therapy such as washing and dressing appropriately – this can help
with motivation and focus
- Leave some time before the session to give yourself a moment to get set-up and prepared - this can help
you feel ready for the session
- Be aware of the potential to share more online – this can lead to heightened emotional responses during
and after the session
- If possible, avoid having another meeting straight after your session- give yourself time to wind down
- Technical problems can arise - check your digital device is fully charged, with a stable internet connection
- Think about where you will be at the time of the appointment - you will need somewhere quiet, where you
feel safe and won't be interrupted
- Sit in a comfortable chair and where the counsellor can see you clearly
- Pour yourself a glass of water or a cup of tea/coffee before the session, but avoid consuming recreational
drugs or alcohol before or during the session
How does online counselling work?
- Appointments are delivered using Microsoft Teams - MS Teams is part of Office 365 and is available to all students. Find out more about how to use MS Teams.
- You will be sent a confirmation email for your appointment - it will contain a link to the MS Teams appointment.
- When you are ready to join the appointment at the arranged time, click on the link and you will be taken through to the MS teams appointment.
- You can agree with your counsellor if you prefer the remote session to be video or just audio.
If, due to personal circumstances, you are unable to engage with on-line support please contact our Student Services Hub.
Limits of support available to students based overseas
Counselling cannot be provided to students based overseas for legal and regulatory reasons. We can provide a support session (not counselling) to help you to identify local support in the country
Face to face appointments
Face to face appointments are held in the 4Y corridor in the Cottrell Building.
- If you are clinically vulnerable, you should consider whether attending in person is the right option for you.
Alternatively, we can offer you an online appointment.
- You are encouraged to undertake a lateral flow test on the morning of your appointment. These are freely
available from the campus pharmacy in the Andrew Miller Building. Your counsellor will also undertake biweekly lateral flow tests.
- You are reminded to check you have no symptoms before leaving home for a face to face appointment.
Students should not come to campus if they are feeling unwell or if they, or a member of their household are displaying any COVID symptoms or have tested positive for COVID. They should also not attend campus if they have been asked to self-isolate or quarantine. Your counsellor will also follow these guidelines and will ask you to confirm all of this prior to starting your appointment.
- If you are required to self-isolate, for example if you have COVID symptoms prior to a PCR test or have a
positive PCR test result, you are requested to follow the University’s procedure on how to self isolate and inform the University via the reporting form.
- If you show signs of being unwell or distressed during your face to face session your counsellor may
recommend that the appointment is terminated and you will be offered a follow up appointment online as soon as is possible.
- The 4Y waiting room is currently closed so we ask that you arrive as close as possible to your
appointment time. If your counsellor’s door is closed please do not wait outside the door, instead we would ask that you return in two minutes.
- Before entering the counselling room, you will be asked to sanitise your hands.
- Counsellors will wash their hands or sanitise regularly before, during and after each counselling session.
Counsellors will clean touch points and surfaces after each session.
- Seating will be placed 2 metres apart with chairs placed side to side rather than face to face.
- You are encouraged to wear a face covering throughout your appointment. Your counsellor may also wear
a face covering if they wish to do so.
- Please bring your own water and tissues to have during the session in case needed and take any rubbish
home with you.
- Confidentiality is limited in line with public interest. Your counsellor may need to share your name and
contact details with NHS contact tracing if they test positive for COVID- 19 and you are identified as a close contact.
We want you to thrive at Stirling and make the most of the opportunities and support available to