Live chat
Current students and applicants can chat live with staff from the Student Services Hub, Admissions or Information Services via the portal from 9am - 4:30pm (BST) Monday to Friday. Tuesdays only are from 10am - 4:30pm.
Start live chatContact money support
You can contact us, live chat with us or make an appointment and speak to one of our money advisers. We can even help you with applying for funds.
Call or email us
Call us on 01786 466022 or email ask@stir.ac.uk.
Money advice appointments
| Day of the week | Times |
|---|---|
| Monday | 14:00 - 16:30 |
| Tuesday | 13:00 - 15:30 |
| Thursday | 14:00 - 16:30 |
All appointments are available face to face or by MS Teams video call. Please contact the Student Services Hub to book an appointment.
Application assistance appointments
We offer application assistance appointments where a member of our team can discuss the funds that you are eligible to apply to and guide you through the discretionary and assistance funds application process. Please book an appointment if you have any questions about:
- The evidence that you may need for your application
- Trouble with completing the application process or form
- Help filling out your form and/or workbook
- Other general questions about the funds
| Day of the week | Times |
|---|---|
| Monday | 10:00 - 11:00 |
| Tuesday | 11:00 - 12:00 |
| Wednesday | 11:00 - 12:00 |
| Thursday | 11:00 - 12:00 |
| Friday | 11:00 - 12:00 |
Confidentiality and data sharing
We respect the privacy of everyone who uses our University Support Services. Take a closer look at our full documentation on confidentiality and data sharing.
Complaints
If you have a complaint, there is a formal complaints procedure.