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Information Services A-Z

Explore our Information Services A-Z to find helpful links and information about everything from accessing our wi-fi network to booking computing labs. 

A

Accounts – discovery, lost/forgotten username or password, change password, temporary network accounts (staff)
Adobe software
Altmetric for institutions
AMOS
Android phones – Wi-Fi setup
APC (apply for funding)
Apple Mac – Wi-Fi Setup
Archives and Special Collections
Archiving email
ArcGIS
ArticleRequest service
Authorisation list / permissions
AV support in teaching rooms/theatres
A-Z list of online resources

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B

Bibliometrics and citation analysis
Book a Computing lab
Booking library items (short loan bookings, place a hold)
Books - order books for the Library (staff)
Borrow a laptop/projector
Borrowing from the Library
Box - cloud file storage
Brawstats
Buy software for work (staff)

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C

Camtasia Relay - replaced by Panopto
Canvas - for staff
Canvas - for students
Commissioning of staff laptops/PCs & rebuilds
Computing Labs
Computing Labs - how to book

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D

DataSTORRE (our institutional data repository)
Datastream
Disposal of IT and related equipment
Dissertation Support
DMP Online
Document Delivery Service

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E

e-books
eduroam for staff and students - on campus
eduroam for visitors
email - staff (Outlook)
email - student (office365)
Endnote - referencing software
ESRI ArcGIS

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F

File drop service
file store - staff
file store - student
Find items in the Library
Fines - library
Free Microsoft Office software (staff)
Free Microsoft Office software (students)

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G

Games consoles in Residences
Group study rooms - locations and booking
Guest Wi-Fi - keysurf

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H

Home folder

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I

Information Centre - contact details
iOS (iPhone/iPad) - Wi-Fi setup
IT Security: be safe online, secure your PC, password security, social engineering, phishing

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J

K

Kudos

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L

Learning Spaces (teaching rooms, lecture theatres, computing labs)
Lecture theatres: AV support, equipment
Lending desk - contact details
LEO - Library Electronic Ordering (staff)
Library Catalogue
Library electronic ordering (staff) - LEO
Library fines
Library opening hours
Library study space
Listen Again - Panopto
Local admin account
LinkedIn Learning

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M

Mailboxes - request new shared mailbox
Maker Space
Membership of the Library (externals)
Membership of the Library (staff/students)
MFDs - staff print system
MFDs- student print system
Microsoft software for free download
Microsoft Project
Microsoft Visio
MindGenius
Minitab
Moneyloaders

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N

NetSupport School
Network files and folders
NVIVO

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O

OneDrive
Online identity
Online Surveys - free survey software
Open access publishing
ORCID
Order books for the Library (staff)
Order new staff hardware (PC, laptop, device, peripheral)
Outlook (staff)
Outlook web access (staff)

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P

Panopto - Listen Again software
Pathfoot computing labs
Peripherals - purchasing
Phones (staff)
Photocopying - staff
Photocopying - student
Portal
Postgraduate Research Zone
Print system - staff
Print system - student
Project
Promoting your research paper
Public Wi-Fi - keysurf
Purchase new staff hardware (PC, laptop, device, peripheral)
Purchasing IT equipment (staff)

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Q

R

Rebuild - request a laptop or desktop rebuild (staff PCs)
Refworks - referencing software
Remote desktop connection
Report missing book/library item
Repository (STORRE)
Request an item from library store (e.g. thesis)
Research Compass
Research Data Management
Research Drive (file store for researchers)
Resource Lists
RMS (Research Management System) Worktribe

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S

SafeMedicate
Scanning (staff system)
Scanning (Student system)
School visits to the Library
SCONUL Access - accessing other libraries
Self issue and return machines
Skype for Business
Software for download (own device)
Software purchasing (staff - uni owned PCs)
SPSS statistics
STATA
STORRE repository
Subject Research guides
Suggest a book for the Library
Survey software (Online Surveys)

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T

Teaching rooms - AV support, equipment
Teleconferencing (staff)
Telephones (staff)
Thesis binding
Thesis request form (from library stock)
TV / radio recordings for teaching

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U

UniDesk Self-Service Portal - IT and Library information, ask a question, track requests
University website - request change/report fault

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V

Video conferences
Visio
Voicemail
VPN

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W

Website (university) - request change/report fault
Wi-Fi - get connected on campus
Wi-Fi - guest
Windows - Wi-Fi setup
Working from home
Worktribe (Research Management System)

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X

X files (Research Drive)

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Y

Z

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