Customer Service

In Information Services we pride ourselves on our Customer Service.

We have a number of different ways of communicating with our staff and students, and getting your feedback on our services.  You may not know that we also have a number of ways of measuring our service performance.  Please see our Customer Service page for:

  • our Customer Charter
  • our Service Standards and KPIs
  • information about our satisfaction surveys
  • information on how we collect your feedback
  • how we turn your feedback into service improvement (You Said, We Did annual campaign)
staff member with student

Student Service of the Year

We're proud to have been recognised through the Students' Union annual RATE Awards in their Student Service of the Year category.