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Information
Services
Teams

Information Services has three main service areas: Customer Service, Systems and Support Services and Business Applications and Integrations. See sections below for more information.

Senior Management Team:

Download the Information Services' structure chart

Name

Position

David Telford

Director of Information Services

Richard Aird

Head of Customer Services

Graham Millar

Head of Systems and Support Services

Eileen MacDonald

Head of Business Applications and Integrations

Teams and directory

Customer Service Team

The Customer Service Teams help all users to become highly digitally-skilled and adept, supports the Library operation, provide an integrated faculty liaison service and a tailored support service to the research community and administer the University’s Library’s collections, data and outputs repository and administration of the library management system.

Customer Service team

Systems and Support Services

The Systems and Support Services teams design and develop emerging and existing core on-site and cloud IT infrastructure in support of research, learning and teaching. They also support the infrastructure service during implementation and commission of systems.

Systems and Support Services

Business Applications and Integrations Team

The Business Applications and Integrations teams are responsible for business software application design, development and integrations of new and existing software implementations, database and application upgrades, project management on large and complex IT projects as well as data analytics and development.

Business Applications and Integrations

IS Office

The IS Office is responsible for the administration function of Information Services, providing a wide range of support services including but not limited to: procurement, data processing, finance, recruitment, annual leave processing, absence reporting, stationery, travel and expenses.

IS Office
Information Services staff directory