Article
Nostalgia and negotiation: The electronic word-of-mouth and social well-being of older consumers
Wilson-Nash C & Pavlopoulou I (2023) Nostalgia and negotiation: The electronic word-of-mouth and social well-being of older consumers. Psychology and Marketing. https://doi.org/10.1002/mar.21933
Research Report
The Customer Experience of Older Residents in Scottish Care Homes
Wilson-Nash C (2023) The Customer Experience of Older Residents in Scottish Care Homes. Thousand Oaks, California.
Article
Selecting, optimizing, and compensating during lockdown: How older consumers use social networking services to improve social well-being
Wilson-Nash C, Pavlopoulou I & Wang Z (2023) Selecting, optimizing, and compensating during lockdown: How older consumers use social networking services to improve social well-being. Journal of Interactive Marketing. https://doi.org/10.1177/10949968231155156
Article
'I am the master of my fate': Digital technology paradoxes and the coping strategies of older consumers
Wilson-Nash C & Tinson J (2022) 'I am the master of my fate': Digital technology paradoxes and the coping strategies of older consumers. Journal of Marketing Management, 38 (3-4), pp. 248-278. https://doi.org/10.1080/0267257X.2021.1945662
Editorial
Reflections on family caregivers’ experiences during the pandemic
Wilson-Nash C (2022) Reflections on family caregivers’ experiences during the pandemic. Journal of Community Nursing, 36 (5), p. 17. https://www.jcn.co.uk/journals/issue/10-2022/article/reflections-on-family-caregivers-experiences-during-the-pandemic
Research Report
Executive Summary: Evaluation of the ‘Connecting Residents in Scotland’s Care Homes’ Programme
Gibson G, McCabe L, Wilson-Nash C & Pavlopoulou I (2022) Executive Summary: Evaluation of the ‘Connecting Residents in Scotland’s Care Homes’ Programme. Scottish Government Technology Enabled Care programme and the Digital Health and Care Innovation Centre (DHI). Stirling.
Project Report
Evaluation of the 'Connecting Residents in Scotland's Care Homes' Programme
Gibson G, Pavlopoulou I, Wilson-Nash C & McCabe L (2022) Evaluation of the 'Connecting Residents in Scotland's Care Homes' Programme. Scottish Government Technology Enabled Care programme and Digital Health and Care Innovation Centre (DHI). Stirling. https://tec.scot/programme-areas/digital-social-care/current-activities/connecting-residents-scotlands-care-homes-evaluation#:~:text=The%20evaluation%20of%20the%20'Connecting,with%20the%20Digital%20Health%20and
Newspaper Article
Technology is alienating people – and it’s not just those who are older
Wilson-Nash C & Tinson J (2022) Technology is alienating people – and it’s not just those who are older. The Conversation. 06.06.2022.
Article
Locked-In: The dangers of health service captivity and cessation for older adults and their carers during COVID-19
Wilson-Nash C (2022) Locked-In: The dangers of health service captivity and cessation for older adults and their carers during COVID-19. Journal of Marketing Management. https://doi.org/10.1080/0267257X.2022.2078861
Newspaper Article
How older people are mastering technology to stay connected after lockdown
Wilson-Nash C & Tinson J (2021) How older people are mastering technology to stay connected after lockdown. The Conversation. 18.08.2021.
Conference Paper (unpublished)
Look Who’s Talking: Exploring Older Adults’ Organic Electronic Word-of-Mouth (eWOM)
Wilson-Nash C (2021) Look Who’s Talking: Exploring Older Adults’ Organic Electronic Word-of-Mouth (eWOM). 2021 eWOM Research Virtual Symposium, Virtual, 06.05.2021-07.05.2021.
Article
Introducing the socialbot: a novel touchpoint along the young adult customer journey
Wilson-Nash C, Goode A & Currie A (2020) Introducing the socialbot: a novel touchpoint along the young adult customer journey. European Journal of Marketing, 54 (10), pp. 2621-2643. https://doi.org/10.1108/ejm-07-2019-0555
Editorial
2018 Academy of Marketing annual conference: marketing the brave
Tinson J, Wilson C, Moufahim M, Kolyperas D, Maglaras G & Black I (2019) 2018 Academy of Marketing annual conference: marketing the brave. Journal of Marketing Management, 35 (9-10), pp. 795-797. https://doi.org/10.1080/0267257x.2019.1638145
Conference Paper (unpublished)
From F.O.M.O. to Changxin: A Cross-cultural Exploration of Consumer Response to Newness in the Fast-moving Consumer Goods Industry
Wilson-Nash C & Xiao S (2019) From F.O.M.O. to Changxin: A Cross-cultural Exploration of Consumer Response to Newness in the Fast-moving Consumer Goods Industry. Academy of Marketing 52nd Annual Conference, Regent's University London, 02.07.2019-04.07.2019.
Conference Proceeding
From F.O.M.O. to Changxin: A Cross-cultural Exploration of Consumer Response to Newness in the Fast-moving Consumer Goods Industry
Wilson-Nash C & Xiao S (2019) From F.O.M.O. to Changxin: A Cross-cultural Exploration of Consumer Response to Newness in the Fast-moving Consumer Goods Industry. In: Academy of Marketing Conference 2019: 'When you tire of marketing you tire of life'. Academy of Marketing 52nd Annual Conference, Regent's University London, 02.07.2019-04.07.2019. Helensburgh: Academy of Marketing, p. 64. https://issuu.com/regentscollege/docs/academy_of_marketing_conference_pro
Article
Is it love or loneliness? Exploring the impact of everyday digital technology use on the wellbeing of older adults
Wilson C (2018) Is it love or loneliness? Exploring the impact of everyday digital technology use on the wellbeing of older adults. Ageing and Society, 38 (7), pp. 1307-1331. https://doi.org/10.1017/S0144686X16001537
Conference Paper (unpublished)
When consumers switch product form: A cross-country study between UK, Brazil and China
Wilson C, Xiao SH, Wang X, Kureshi I, Esquejo N, Murphy P & Davis T (2018) When consumers switch product form: A cross-country study between UK, Brazil and China. 2018 AMA/ACRA Triennial Conference, 06.06.2018-09.06.2018.
Conference Proceeding
Why People Do Not Switch: Product Form Level Explanations for Incremental Innovative Product Adoption Behaviour
Xiao S, Wilson C, Kureshi I, Theodoropoulos G, Esquejo N, Slassor M, Hindson A, Buckley E, Herbert R, Murphy P, Davis T & Heukaeufe E (2017) Why People Do Not Switch: Product Form Level Explanations for Incremental Innovative Product Adoption Behaviour. In: Proceedings of the Academy of Marketing 2017 Conference. 50th Academy of Marketing Conference, Hull, UK, 03.07.2017-06.07.2017. Helensburgh, Scotland: Academy of Marketing.
Conference Proceeding
E-Health Diaries for People at End-of-life: "A crutch to lean on"
Wilson C, Ormandy P, Vasilica C & Ali S (2016) E-Health Diaries for People at End-of-life: "A crutch to lean on". In: HIMS'16 : the 2016 International Conference on Health Informatics and Medical Systems, July 25-28, 2016, Monte Carlo Resort, Las Vegas, USA. International Conference of Health Informatics and Medical Systems HIMS'16, Las Vegas, 25.07.2016-28.07.2016, pp. 89-95. http://worldcomp-proceedings.com/proc/p2016/HIMS16_Contents.html
Conference Paper (unpublished)
How knowledge transfer can improve the implementation of a digital health service
Wilson C (2016) How knowledge transfer can improve the implementation of a digital health service. KTP Associates Conference 2016, 26.05.2016-26.05.2016.
Meeting Abstract
VitruCare: Using digital health to overcome the bounded willpower of patients with long term conditions
Wilson C (2016) VitruCare: Using digital health to overcome the bounded willpower of patients with long term conditions. 2nd Behaviour Change Conference: Digital Health and Wellbeing, University College London, 24/02/2016 - 25/02/2016. Frontiers in Public Health. https://doi.org/10.3389/conf.FPUBH.2016.01.00076
Conference Paper (unpublished)
Improving lives through innovation and supported self-care for people with long term conditions and towards end-of-life: evaluation of VitruCare
Wilson C (2015) Improving lives through innovation and supported self-care for people with long term conditions and towards end-of-life: evaluation of VitruCare. KTP Associates Conference 2015, University of Glasgow, 28.05.2015-28.05.2015. http://dro.dur.ac.uk/20338/1/20338.pdf?DDD2+rcvj28+d700tmt+dul4eg
Thesis
Ageing Technologically: Exploring the Motivating Operations of Technology Use by Older Adults
Wilson C (2014) Ageing Technologically: Exploring the Motivating Operations of Technology Use by Older Adults. Doctor of Philosophy. Durham University.