Such working conditions leave care providers feeling frustrated and demoralised, resulting in significant stress and burnout.
The research found that incidents of violence and verbal abuse remain largely unreported because staff fear reprisals from their supervisors if they speak out.
“Such working conditions leave care providers feeling frustrated and demoralised, resulting in significant stress and burnout,” Dr Keith said.
The paper proposes a raft of reforms, based on the experience of those interviewed, that could improve the working and living conditions of staff and residents in long-term care facilities.
Mr Hurley said: “The study concludes, first and foremost, that there needs to be an increase in staffing levels to ensure the adequate relational care for long-term care residents. There is also a need for immediate legal and regulatory measures that would create violence-free facilities for everyone within the jurisdiction.”
The study, Breaking Point: Violence Against Long-Term Care Staff, is published in New Solutions and was funded by the Ontario Council of Hospital Unions / Canadian Union of Public Employees.