Professor of Banking and Applied Economics
Student satisfaction and league tables are a prominent and often contentious subject, both for the higher education sector and the public. That's why this study could be a game-changer.
In applying their methodology for the report, the researchers found that people who had graduated from a state school were more likely to give a more positive satisfaction score. It also found that using non-permanent, teacher-focused contracts decreased dissatisfaction rates.
Professor Robert Webb of the University of Stirling Management School and one of the report’s co-authors said: "Student satisfaction and league tables are a prominent and often contentious subject, both for the higher education sector and the public. That's why this study could be a game-changer. The methodology may be 'fuzzy' but the result couldn’t be clearer. We have developed a robust, accessible and easily replicated index that not only provides a solution for NSS but can be universally applied in other surveys around the world.”
He added: “Our findings on the negative correlation between state school graduates and dissatisfaction scores, and the effect teaching contracts has on dissatisfaction rates, are important factors for all HEIs, and the sector as a whole.”
Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach by Steve Cook, Duncan Watson, Asha Webb and Robert Webb is published in Studies in Higher Education.