Faculty of Health Sciences and Sport
Our evaluation found that is possible to extend ways in which DBI is delivered without impacting on the positive health outcomes we found in the wider evaluation of the core DBI programme. The evaluation findings support the ongoing implementation of this successful interagency programme to support people in distress.
Level two support is provided by commissioned and trained third sector staff who contact the person within 24 hours of referral and provides around 14 days of problem-solving support, wellness, and distress management planning, supported connections, and signposting.
The evaluation’s findings and recommendations will help inform further improvements and adjustments to the DBI programme over the coming period.
The Associate Director or Nursing and Operations for NHS 24, Gail MacGregor said: “From the outset of the collaboration, it has been a pleasure to work alongside Kevin and our DBI colleagues. In addition to supporting our callers and providing quality input to their caller journey, it has also been a great experience for our staff in the sharing of services information and in providing the knowledge that their callers will have follow up care and knowing, from 2 way feedback, that their referrals are appropriate.”
Professor Rory O’Connor from University of Glasgow’s Institute of Health & Wellbeing who led the DBI training and intervention development, said: “At the height of COVID-19 pandemic, as part of the national response and as a matter of urgency, the DBI service was extended and integrated with the NHS24 Mental Health Hub to ensure that connected compassionate support was available to anyone across Scotland who needed it. In doing so, the frontline staff have been remarkable throughout and it is great to see this acknowledged in the evaluation. I also welcome the recommendations as the DBI roll-out continues and as we optimise the delivery of the DBI programme moving forward.”
Minister for Mental Wellbeing & Social Care Kevin Stewart said: “The Distress Brief Intervention programme plays a hugely important role in providing timely, compassionate support to people in emotional distress. It is encouraging to see that this innovative programme has been so strongly endorsed.
“Since the programme was launched in 2017, the service has now supported over 30,000 people at a time of emotional distress – including over 10,000 who have been referred by NHS24 since spring 2020.
“I would like to thank NHS24 and all our partners involved in developing and providing this service, as part of our wider response to the pandemic.”
The evaluation can be viewed on the Scottish Government website.