Smart Governance: Opportunities for technologically-mediated citizen co-production



Webster CWR & Leleux C (2018) Smart Governance: Opportunities for technologically-mediated citizen co-production. Information Polity, 23 (1), pp. 95-110.;

Citizens increasingly contribute directly to the evolution of sustainable cities, in particular where new Information and Communication Technologies (ICTs) promise to transform urban governance into ‘Smart city governance’ and where ICTs are integrated in strategies for citizen participation and the co-production of public services and policy. This article provides a multi-disciplinary understanding of Smart city governance, including new insights around the opportunities for citizen engagement in the co-production of service-delivery and decision-making. Using findings from a review of Smart cities literature and practice, the article aims to establish the breadth of Smart city initiatives which emphasise citizen participation and the realities of delivering such initiatives in complex city environments. Emphasising the emerging role of the technologically ‘empowered’ citizen, a new conceptual model is presented, where mutual trust, shared understanding and new opportunities for co-production emerge in an environment mediated by new technology – this form of Smart governance is referred to here as ‘technologically-mediated municipal reciprocity’.

Smart governance; citizen co-production; technologically-mediated municipal reciprocity; egovernance; eGovernment (eGov); Information and Communication Technologies (ICTs); sustainability

Information Polity: Volume 23, Issue 1

FundersEconomic and Social Research Council
Publication date11/02/2018
Publication date online11/02/2018
Date accepted by journal12/01/2018
PublisherIOS Press
Publisher URL…-polity/ip170065

People (1)


Professor William Webster

Professor William Webster

Personal Chair, Management, Work and Organisation

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