Book Chapter

Interactive Digital Television and the 'New' Citizen



Smith C & Webster CWR (2006) Interactive Digital Television and the 'New' Citizen. In: Bekkers V, van Duivenboden H & Thaens M (eds.) Information and Communication Technology and Public Innovation: Assessing the ICT-driven Modernization of Public Administration. First ed. Innovation and the Public Sector, 12. Amsterdam, The Netherlands: IOS Press, pp. 121-137.

This chapter presents a case study of the use of interactive digital television (iDTV) to deliver electronic public services in the UK. It reviews a number of innovative iDTV initiatives which have sought to test the feasibility of using iDTV technology to deliver ‘interactive' electronic services directly to citizens and service users homes, thereby potentially making public services more accessible, universally available and cheaper to administer. The introduction of these new service delivery arrangements, based on the capabilities of new information and communication technologies, present a challenge to established organizational structures and ways of working. In particular, the emergence of iDTV as an electronic service delivery channel is forging a new citizens-state relationship, based around the transformed role of the television, a medium typically associated with entertainment. In this chapter the authors argue, that although the iDTV initiatives demonstrate that it is possible do deliver electronic services via iDTV, and although there is evidence that citizens are interested in using IDTV to access public services, the current provision of IDTV is not yet sufficiently advanced to support widespread provision and use. Despite this, the rapid take-up of digital television and the emergence of iDTV services suggests that iDTV will be an important complementary medium for the future delivery of electronic government and public services.

Title of seriesInnovation and the Public Sector
Number in series12
Publication date31/12/2006
PublisherIOS Press
Publisher URL…ublic-innovation
Place of publicationAmsterdam, The Netherlands
ISSN of series1871-1073

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Professor William Webster

Professor William Webster

Personal Chair, Management, Work and Organisation