Book Chapter

Learning in emotional labour and emotion work

Details

Citation

Field J & Malcolm I (2010) Learning in emotional labour and emotion work. In: Cooper L & Walters S (eds.) Learning/Work: Turning work and learning inside out. Cape Town: Human Sciences Research Council Press, pp. 169-181. https://www.hsrcpress.ac.za/books/learning-work

Abstract
The chapter argues for the importance of understanding worker agency in emotional labour. It presents data from a life history study in order to explore the ways in which workers experience and negotiate expectations of emotional compliance and surveillance, and argues that class and gender intersect not only with one another but are inflected through individuals' indentity and life stage.

Keywords
emotional labour; Hochschild; workplace learning; agency; identity; biographical methods

StatusPublished
FundersThe Carnegie Trust and Economic and Social Research Council
Publication date31/12/2010
URLhttp://hdl.handle.net/1893/16475
PublisherHuman Sciences Research Council Press
Publisher URLhttps://www.hsrcpress.ac.za/books/learning-work
Place of publicationCape Town
ISBN9780796922847
eISBN9780796923028

Projects (2)