Working with Affective Computing: Exploring UK Public Perceptions of AI enabled Workplace Surveillance

Citation

Miranda D, Urquhart L & Laffer A (2022) Working with Affective Computing: Exploring UK Public Perceptions of AI enabled Workplace Surveillance. In: Effectiveness of ICT ethics – How do we help solve ethical problems in the field of ICT?. ETHICOMP 2022, UNIVERSITY OF TURKU, TURKU SCHOOL OF ECONOMICS Turku, Finland, 26.07.2022-28.07.2022. University of Turku, Finland: ETHICOMP, pp. 165-177. https://sites.utu.fi/ethicomp2022/proceeding/

Abstract
This paper explores public perceptions around the role of affective computing in the workplace. It uses a series of design fictions with 46 UK based participants, unpacking their perspectives on the advantages and disadvantages of tracking the emotional state of workers. The scenario focuses on mundane uses of biometric sensing in a sales environment, and how this could shape management approaches with workers. The paper structure is as follows: section 1 provides a brief introduction; section 2 provides an overview of the innovative design fiction methodology; section 3 explores wider shifts around IT in the workplace; section 4 provides some legal analysis exploring emergence of AI in the workplace; and section 5 presents themes from the study data. The latter section includes discussion on concerns around functionality and accuracy of affective computing systems, and their impacts on surveillance, human agency, and worker/management interactions.

Keywords
affective computing; surveillance studies; workplace monitoring; design fiction; human agency; emotions

People

Dr Diana Miranda

Lecturer in Criminology, Sociology, Social Policy & Criminology