Bakir V, Ghotbi N, Ho TM, Laffer A, Mantello P, McStay A, Miranda D, Miyashita H, Podoletz L, Tanaka H & Urquhart L (2022) Emotional AI in Cities: Cross‐cultural Lessons from the UK and Japan on Designing for an Ethical Life. In: Carta S (ed.) Machine Learning and the City: Applications in Architecture and Urban Design. London: Wiley, pp. 621-624. https://doi.org/10.1002/9781119815075.ch51
Humancentric sociotechnical relationships are key to living well with artificial intelligence (AI). In this chapter, the authors focus on two nations advanced in AI: Japan and the UK. Their methods are diverse, including engagement with emotional AI, policy and municipal stakeholders in the UK and Japan; comparative cross-cultural UK and Japan analysis on how emotional AI impacts commercial, security, and civic contexts; engagement with policing and security forces; examination of governance approaches for collection and use of intimate data about emotions in public spaces; and quantitative and qualitative analysis of diverse citizens' attitudes to emotional AI in cities via national surveys, focus groups, and design fiction workshops. Emotional AI, and wider automated human-state measurement, thus requires ongoing social, cultural, legal, and ethical scrutiny if respect and dignity are to be served.
cross-cultural UK analysis; emotional artificial intelligence; ethical scrutiny; humancentric sociotechnical relationships; Japan; public spaces