Participation in Heritage Crowdsourcing

Citation

Bonacchi C, Bevan A, Keinan-Schoonbaert A, Pett D & Wexler J (2019) Participation in Heritage Crowdsourcing. Museum Management and Curatorship, 34 (2), pp. 166-182. https://doi.org/10.1080/09647775.2018.1559080

Abstract
This paper draws upon the experience of several years of running a multi-application crowdsourcing platform, as well as a longitudinal evaluation of participant profiles, motivations and behaviour, to argue that heritage crowdsourcing cannot straightforwardly be considered a democratising form of cultural participation. While we agree that crowdsourcing helps expand public engagement with state-funded activities such as Galleries, Libraries, Archives, and Museums, we also note that both in our own experience and in other projects, the involved public cohort is not radically different in socio-demographic make-up to the one that physically visits such institutions, being for example financially better-off with high levels of formal education. In shedding light on issues of participation and cultural citizenship, through a both theoretically and empirically rich discussion, this paper light casts on the current impact of heritage crowdsourcing, in terms of both its strengths and weaknesses. The study will also be useful for cultural heritage policy and practice, museum management and curatorship, to potentially guide the choices and strategies of funders and organisations alike.

Keywords
Cultural participation; heritage; crowdsourcing; representation; GLAM; audience development;

Journal
Museum Management and Curatorship: Volume 34, Issue 2