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Article

Involving consumers in assessing service quality: benefits of using a qualitative approach.

Citation
Powell J, Lovelock R, Bray J & Philp I (1994) Involving consumers in assessing service quality: benefits of using a qualitative approach.. Quality in health care : QHC, 3, pp. 199-202. https://www.scopus.com/inward/record.uri?eid=2-s2.0-0028707933&partnerID=40&md5=a7eee5b94c561e7dec065726c0b3815b

Journal
Quality in health care : QHC: Volume 3

StatusPublished
Author(s)Powell, Jackie; Lovelock, Robin; Bray, Jane; Philp, Ian
Publication date31/12/1994
Publisher URLhttps://www.scopus.com/…ec065726c0b3815b
ISSN1353-4505
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