User-Generated Brands and Social Media: Couchsurfing and Airbnb


Yannopoulou N, Moufahim M & Bian X (2013) User-Generated Brands and Social Media: Couchsurfing and Airbnb. Contemporary Management Research, 9 (1), pp. 85-90.

The aim of this paper is to examine the brand identity construction of user-generated brands (UGBs), using discursive and visual analysis of UGBs’ social media material in an attempt to contribute to a better understanding of this relatively new branding phenomenon. We specifically focused on two such brands: Airbnb and Couchsurfing. Our main findings reveal the emerged themes: the access to the private sphere, the human dimension and meaningful inter-personal discourses, and authenticity. The value of our research lies in identifying the specificities of the identity construction and visual representation of UGBs. Lastly, we offer practical suggestions and ideas for future research.

user generated brands; user generated content; social media; discourse analysis;

Contemporary Management Research: Volume 9, Issue 1

FundersUniversity of Nottingham
Publication date31/03/2013
PublisherAcademy of Taiwan Information Systems Research