Shaw E (2009) The consumer and New Labour: the consumer as king?. In: Simmons R, Powell M & Greener I (eds.) The Consumer in Public Services: Choice, values and difference. Bristol: Policy Press, pp. 19-38. http://www.policypress.co.uk/display.asp?K=9781847421807
The chapter explores the role the concept of consumer has played in the shaping of New Labour's approach to the reform of public services. It reflects upon the impact that this approach has had on the organisation and delivery of key public services.
Labour party; Blair; government; public service; reform; Labour Party (Great Britain); Public utilities Customer services Great Britain; Consumer satisfaction Great Britain; Public administration Great Britain