Adventure and Ecotourism Safety in Queensland: Operator experiences and practice

Citation

Bentley TA, Cater C & Page S (2010) Adventure and Ecotourism Safety in Queensland: Operator experiences and practice. Tourism Management, 31 (5), pp. 563-571. https://doi.org/10.1016/j.tourman.2009.03.006

Abstract
This study identifies the client injury experience and safety management practices of Queensland adventure and ecotourism operators, and to compare these findings with those from recent New Zealand surveys. The effectiveness of an on-line survey for collecting safety information from operators is evaluated in relation to the future development of an industry safety monitoring system. Some 60 adventure and ecotourism operators were surveyed, while in-depth interviews were conducted with four further Queensland operators. Survey findings indicated a relatively low-level of reported incidents, with slips, trips and falls the most common incident type. Risk factors identified by operators related most frequently to adverse and changeable weather conditions and client skills and behavior, and a notable proportion of operators reported that they did not apply important safety management practices. A model of injury control is presented to assist operators in their risk management practice.

Keywords
adventure tourism; eco tourism; Queensland; Australia; tourism safety; tourism injury; safety management; risk management; Ecotourism Australia; Tourism Australia Marketing; Tourism Australia Management

Journal
Tourism Management: Volume 31, Issue 5