Waiting list behaviour and the consequences for NHS targets


Bowers J (2010) Waiting list behaviour and the consequences for NHS targets. Journal of the Operational Research Society, 61 (2), pp. 246-254.

The United Kingdom’s National Health Service (NHS) is investing considerable resources in reducing patient waiting times for elective treatment. This paper describes the development of a waiting list model and its use in a simulation to assess management options. Simulation usually assumes that waiting is adequately described by simple queuing disciplines, typically first-in-first-out. However, waiting in the United Kingdom’s National Health Service is a more complex phenomenon. The waiting list behaviour is explored through an analysis of the changes in waiting time distributions for elective orthopaedics in one Scottish Health Board, NHS Fife. The evolving distributions suggest that there have been substantial changes in priorities in response to the various NHS targets. However, in the short or medium term, the form of the distribution appears reasonably stable, providing a basis for estimating future waiting times in different scenarios. A model of the waiting behaviour and prioritisation in the appointment allocations was embedded in a simulation of the complete elective orthopaedic patient journey from referral, through outpatients and diagnostics to surgery. The model has been used to explore the consequences of various management options in the context of the NHS target that no patient should wait more than 18 weeks between referral and treatment.

Waiting list behaviour; NHS; Health service; Simulation; Queuing; National health services Scotland Management; Hospitals Waiting lists Scotland; Health services accessibility Scotland

Journal of the Operational Research Society: Volume 61, Issue 2

Publication date28/02/2010
Publication date online07/01/2009
PublisherPalgrave Macmillan