The consultants' offensive: reengineering - from fad to technique

Citation

Fincham R & Evans M (1999) The consultants' offensive: reengineering - from fad to technique. New Technology, Work and Employment, 14 (1), pp. 32-44. https://doi.org/10.1111/1468-005X.00051

Abstract
Business process reengineering has tended to be seen as a management fashion and the brainchild of the gurus who popularised it. Yet this overlooks the role of consultants in the spread of BPR and the system itself as a specific technique of change management. In fact BPR played a significant role in the push for new business in management consultancy and has become integral to an armoury of consultant tools. This article explores reengineering as a consultancy solution in the context of the external expert's distinctive claims on knowledge, and argues that this approach reveals new insights into both reengineering and the consultancy process.

Journal
New Technology, Work and Employment: Volume 14, Issue 1

People

Professor Robin Fincham

Emeritus Professor, Management, Work and Organisation