Daniel B, Cross B, Sherwood-Johnson F, Finlayson S & McConnell F (2011) Working Together in Adult Support and Protection: Views and Tools of People who Access Support. The Big Lottery. University of Stirling and Thistle Foundation. http://www.thistle.org.uk/sites/default/files/publication-files/altrumreport.pdf
How does anybody describe the difference between simply being heard and really being listened to? Listening is an art. When someone has been harmed, understanding the person's situation can be like fitting puzzle pieces together. It means listening for how the pieces fit together. In this report people who access support talk about how they would like to be included in fitting the puzzle pieces together so that at the end of the day it holds together for them. In this report we share the recommendations those who access services have given about how to do this every step of the Adult Support and Protection Journey.