Towards Crowd Validation of the UK National Health Service

Citation

Cambria E, Hussain A, Havasi C, Eckl C & Munro J (2010) Towards Crowd Validation of the UK National Health Service. In: Web Science Conference 2010, April 26–27, 2010, Raleigh, NC, USA. Web Science Conference 2010, Raleigh, NC, USA, 26.04.2010-27.04.2010. Webscience Trust. http://sentic.net/websci10.pdf

Abstract
Online patient opinions are a very important instrument for the eective evaluation of local hospitals, hospices, and mental health services. The distillation of knowledge from this unstructured information, however, remains a dicult and complex task. In this paper, we aim to eectively mine and analyze this social information to make a comprehensive and dynamic evaluation of the UK National Health Service. To this end we use SenticNet, a new opinion mining and sentiment analysis resource which exploits AI and Semantic Web techniques to better recognize, interpret, and process opinions and sentiments in natural language text.