Book Chapter

Measuring Member Engagement: Building a Model of Change



Simmons R (2015) Measuring Member Engagement: Building a Model of Change. In: Brown L, Carini C, Gordon-Nembhard J, Hammond-Ketilson L, Hicks E, McNamara J, Novkovic S, Rixon D & Simmons R (eds.) Co-operatives for Sustainable Communities. Ottawa: Co-operatives and Mutuals Canada, pp. 239-265.

First paragraph: This chapter focuses on some of the rationales and techniques for measuring member engagement. It seeks to establish the extent of current developments examining the accuracy of measures, meanings of “good measurement practice,” and the role of benchmarking in interpreting measurement data. It also considers how to deal with measurement uncertainty, particularly in the combination of numerical and non-numerical data, as a way to build a more contextualised understanding.

Publication date31/12/2015
PublisherCo-operatives and Mutuals Canada
Publisher URL…Communities1.pdf
Place of publicationOttawa

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Professor Richard Simmons

Professor Richard Simmons

Professor, Sociology, Social Policy & Criminology