Book Chapter

Measuring Member Engagement: Building a Model of Change

Details

Citation

Simmons R (2015) Measuring Member Engagement: Building a Model of Change. In: Brown L, Carini C, Gordon-Nembhard J, Hammond-Ketilson L, Hicks E, McNamara J, Novkovic S, Rixon D & Simmons R (eds.) Co-operatives for Sustainable Communities. Ottawa: Co-operatives and Mutuals Canada, pp. 239-265. http://www.cooperativedifference.coop/wp-content/uploads/2015/09/CoopsforSustainableCommunities1.pdf

Abstract
First paragraph: This chapter focuses on some of the rationales and techniques for measuring member engagement. It seeks to establish the extent of current developments examining the accuracy of measures, meanings of “good measurement practice,” and the role of benchmarking in interpreting measurement data. It also considers how to deal with measurement uncertainty, particularly in the combination of numerical and non-numerical data, as a way to build a more contextualised understanding.

StatusPublished
Publication date31/12/2015
PublisherCo-operatives and Mutuals Canada
Publisher URLhttp://www.cooperativedifference.coop/…Communities1.pdf
Place of publicationOttawa
ISBN978–0–88880–600–0
eISBN978–0–88880–602–4

People (1)

People

Professor Richard Simmons
Professor Richard Simmons

Professor, Sociology, Social Policy & Criminology