Improving the feedback experience: Usefulness through verbalisation

Citation

Collins K & Quinn L (2019) Improving the feedback experience: Usefulness through verbalisation. [Chartered Association of Business Schools Blog] 12.11.2019.

Abstract
Students are expressing dissatisfaction with feedback in higher education (Boud & Molloy, 2013). This can be seen in the results of the U.K. National Student Survey (NSS) in 2018, where just 73% of students say they were satisfied with feedback, the same level as in the year before. So what are we doing wrong? Is it timing, context or the type of feedback, or all of the above?

Keywords
Learning Teaching Feedback

People

Miss Kirstine Collins

Lecturer in HRM, Management, Work and Organisation