Richards J & Marks A (2007) Biting the hand that feeds: Social identity and resistance in restaurant teams. International Journal of Business Science and Applied Management, 2 (2), pp. 42-57. http://www.business-and-management.org/paper.php?id=14
Groups and teams have been a major focal point of psychological and sociological theory and research. An understanding of groups is necessary for almost every analysis of social behaviour, including, leadership, majority-minority relations, status, role dierentiation and socialisation (Levine and Moreland, 1998). Furthermore, small groups provide important contexts within which other behaviour occurs e.g. attraction, aggression and altruism (Geen 1998; Batson 1998). At a functional level, people spend much of their lives in collectives of some kind; e.g. families, school classes and sports teams, and these groups provide members with vital material and psychological resources.
social identity approach; labour process; resistance; teamwork; ethnography; hotel and catering
International Journal of Business Science and Applied Management: Volume 2, Issue 2