Contact money support

You can contact us, live chat with us or make an appointment and speak to one of our money advisers. We can even help you with applying for funds.

Call or email us

Call us on 01786 466022 or email

Money advice appointments

Money advice appointments run at the following times
Day of the week Times
Monday 14:00 - 16:30
Tuesday 13:00 - 15:30
Thursday 14:00 - 16:30

All appointments are available face to face or by MS Teams video call. Please contact the Student Services Hub to book an appointment.

Application assistance appointments

We offer application assistance appointments where a member of our team can discuss the funds that you are eligible to apply to and guide you through the discretionary and assistance funds application process. Please book an appointment if you have any questions about:

  • The evidence that you may need for your application
  • Trouble with completing the application process or form
  • Help filling out your form and/or workbook
  • Other general questions about the funds
Application assistance appointments run at the following times
Day of the week Times
Monday 10:00 - 11:00
Tuesday 11:00 - 12:00
Wednesday 11:00 - 12:00
Thursday 11:00 - 12:00
Friday 11:00 - 12:00

Confidentiality and data sharing

We respect the privacy of everyone who uses our University Support Services. Take a closer look at our full documentation on confidentiality and data sharing.

Read statement


If you have a complaint, there is a formal complaints procedure.