students talking in union

Student Services Hub

The Student Services Hub brings lots of services together to help you resolve a whole range of queries through a single point of contact, easily access the services you need, and thrive during your time at the University of Stirling.

We can help you with questions on all of the services listed below, and you can get in touch with us by calling, emailing or visiting the Student Services Hub in Campus Central.

Chat to us: Live Chat via your portal
Monday: 9.00 - 16.30
Tuesday 10.00 - 16.30
Wednesday to Friday: 9.00 - 16.30
Saturday and Sunday: 12.00 - 16.00 

Call us: 01786 466022
Monday: 9.00 - 11.30 and 13.00 - 16.00
Tuesday: 10.00 - 11.30 and 13.00 - 16.00
Wednesday to Friday: 9.00 - 11.30 and 13.00 - 16.00
Saturday and Sunday: 12.00 - 16.00

Meet with us: in the Student Services Hub, Campus Central
Monday: 9.00 - 16.00
Tuesday: 10.00 - 16.00
Wednesday to Friday: 9.00 - 16.00
Saturday and Sunday: 12.00 - 16.00

To request a face to face enquiry you need to scan our QR code or go to our booking website to join the first come first served queue. You will be sent a text message shortly before a Student Hub Assistant is available to see you. To join after 15.30 please come to the Hub so a member of staff can add you to the queue if there is availability.

Email us: If you're a current student, please contact us from your University email account or include your student ID if you're emailing from a personal address.

British Sign Language (BSL) users can contact the University of Stirling via contact SCOTLAND-BSL, the online British Sign Language video relay interpreting service. Find out more on the contactSCOTLAND website. 


Hub opening hours

Monday, Wednesday, Thursday, Friday: 9.00 – 17.00
Tuesday: 10.00 – 17.00
Saturday and Sunday: 12.00 - 16.00

Out of hours and emergency support

Find out where you can get support at any time.

Out of hours and emergency support

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Stay connected with the Hub

See the latest updates and information from the Student Services Hub and other University services by following Student Services on X. 

Frequently asked questions

What do I do if I want to talk in private?

Our front desks are screened for your privacy but we understand if you'd like to speak somewhere more confidential. We have a private room within the Hub for any conversations you don't want to have within the main space. Just let the Student Hub Assistant or the Welcome Assistant know when you arrive and we'll be happy to move to a more private space.

Do you have specialist advisers?

Although our skilled Student Hub Assistants are able to answer many of your questions, we also have a team of specialist advisers supporting us, including staff with experience in mental health, money advice, disability services, careers advice, immigration advice or academic/fees/programmes enquiries. If we can't respond to your enquiry right away, we'll refer you to the right person and will make sure you know what the next steps will be.

Will confidentiality be affected?

The Student Services Hub staff are all part of the Student Support Services team, which is part of Student, Academic and Corporate Services. They take your confidentiality very seriously. To find out more about how we protect and use your personal data, please read our confidentiality and data sharing statement

Can I hand in a document outside of working hours or without seeing a Student Hub Assistant?

We can only accept paper documents during our working hours, outside of these please either upload documents via your Portal using the “Upload a Student Services Document” option within the “I want to..” section or alternatively email them directly to

If visiting the Student Services Hub to hand in a document, you may not need to speak with a Student Hub Assistant. Please speak to our Welcome Assistants who will advise. Should this not be an option for you please contact the Student Services Hub team for advice.

What do I do in an emergency?

The Student Services Hub is not an emergency service. If you are having an emergency, you should contact the emergency services immediately on 999. You can also check our out-of-hours and emergency support here. If you are in crisis and think that you might be at risk of harm, you should contact your GP or an organisation such as Samaritans. If you believe someone else is at risk of harm, you should call the Police on 999 immediately.