24/7 Student Support helpline
In addition to the wide range of wellbeing services available at the University, students also have 24/7 access to Spectrum.Life's free confidential helpline that provides in-the-moment emotional wellbeing support.
Out of hours and emergency support
The Student Support Services team are available 9am – 5pm Monday to Friday (except on public holidays and University closure days).
Outside of these hours, you are not alone – there is a lot of support available to you.
In an emergency
A situation can be regarded as an emergency if it requires an immediate response and/or the student will not accept help or is at risk of causing harm to him/herself or to others. Examples of this are when a student has made a suicide attempt, is behaving violently, or is badly injured.
Off-campus
In an emergency where an Ambulance, Police or Fire are required you should call 999 for emergency services.
On campus
In an emergency where an Ambulance is required, you should call 999 and then alert Security by calling x 7999 from an internal phone or 01786 467003 / 01786 467999 from mobile phone.
In an emergency where Police, Fire or Security are required, you should call University Security on x 7999 an internal phone or 01786 467003 / 01786 467999 from a mobile phone.
On campus (including off-campus University Accommodation) there are a number of reception desks staffed 24 hours a day, please see below for contact numbers:
Beech Court: 01786 466972
Juniper Court: 01786 466985
Alexander Court: 01786 466094
Andrew Stewart Hall: 01786 466960
John Fortys Court: 01786 466977
Union Street: 01786 466978
Concerned for your own mental health?
There are a wide range of organisations that can provide professional help for people in the area of mental health and emotional wellbeing. There are also a huge number of self help resources - website and mobile apps - that you may find useful such as the YoungMinds Crisis Messenger service. Go to our list of useful websites, apps and phone lines.
You can register for Spectrum.Life - a free 24/7 Student Support helpline and wellbeing platform providing confidential emotional support.
If you have concerns for your own mental health or emotional wellbeing we encourage you to make an appointment to talk to your GP about how you feel.
If you live in University accommodation (on or off campus) there are a number of reception desks staffed 24 hours a day. Accommodation Operations Assistants are there for students to talk to, no matter what time of day or night. Please see below for contact numbers:
Beech Court: 01786 466972
Juniper Court: 01786 466985
Alexander Court: 01786 466094
Andrew Stewart Hall: 01786 466960
John Fortys Court: 01786 466977
Union Street: 01786 466978
If you do not live in University accommodation you can contact NHS 24 on 111 or call the Samaritans who offer a 24 hour confidential emotional support helpline for anyone in crisis at www.samaritans.org.uk or 08457909090.
Concerned about another student or friend?
If you are concerned about another student
When faced with a person in crisis it is important to stay calm, listen and adopt a non-judgemental approach.
If you have concerns about the mental health of another student please encourage them to make an appointment to talk to their GP.
If you live in University accommodation (on or off campus) there are a number of reception desks staffed 24 hours a day. Accommodation Operations Assistants are there for students to talk to, no matter what time of day or night. Please see below for contact numbers:
Beech Court: 01786 466972
Juniper Court: 01786 466985
Alexander Court: 01786 466094
Andrew Stewart Hall: 01786 466960
John Fortys Court: 01786 466977
Union Street: 01786 466978
If you do not live in University accommodation you can suggest that they contact NHS 24 on 111 or call the Samaritans who offer a 24 hour confidential emotional support helpline for anyone in crisis at www.samaritans.org.uk or 08457909090.
There are a wide range of organisations that can provide professional help for people in the area of mental health and emotional wellbeing. There are also a huge number of self help resources - website and mobile apps - that you may find useful. Go to our list of useful websites, apps and phone lines.
You can also encourage the student/ your friend to use Spectrum.Life's free 24/7 Student Support helpline.