Information Services A-Z

Explore our Information Services A-Z to find helpful links and information about everything from accessing our wi-fi network to booking computing labs. 

A

Accounts – discovery, lost/forgotten username or password, change password, temporary network accounts (staff)
Adobe software
Altmetric for institutions
AMOS
APC (apply for funding)
Archives and Special Collections
Archiving email
ArcGIS
ArticleRequest service
Authorisation list / permissions
AV support in teaching rooms/theatres
A-Z list of online resources

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B

Bibliometrics and citation analysis
Book a Computing lab
Booking library items (short loan bookings, place a hold)
Books - order books for the Library (staff)
Borrowing from the Library
Box - cloud file storage
Brawstats
Buy software for work (staff)

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C

Camtasia Relay - replaced by Panopto
Canvas - for staff
Canvas - for students
Commissioning of staff laptops/PCs & rebuilds
Computing Labs
Computing Labs - how to book

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D

DataSTORRE (our institutional data repository)
Datastream
Disposal of IT and related equipment
Dissertation Support
DMP Online
Document Delivery Service

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E

e-books
eduroam for staff and students - on campus
eduroam for guests
email - staff (Outlook)
email - student (office365)
Endnote - referencing software
ESRI ArcGIS

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F

File drop service
file store - staff
file store - student
Find items in the Library
Fines - library
Free Microsoft Office software (staff)
Free Microsoft Office software (students)

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G

Games consoles in Residences
Group study rooms - locations and booking
Guest WiFi - keysurf

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H

Home folder

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I

Information Centre - contact details
IT Security: be safe online, secure your PC, password security, social engineering, phishing

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J

K

Kudos

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L

Learning Spaces (teaching rooms, lecture theatres, computing labs)
Lecture theatres: AV support, equipment
Lending desk - contact details
LEO - Library Electronic Ordering (staff)
Library Catalogue
Library electronic ordering (staff) - LEO
Library fines
Library opening hours
Library study space
Listen Again - Panopto
Local admin account
LinkedIn Learning

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M

Mailboxes - request new shared mailbox
Membership of the Library (externals)
Membership of the Library (staff/students)
MFDs - staff print system
MFDs- student print system
Microsoft software for free download
Microsoft Project
Microsoft Visio
MindGenius
Minitab
Moneyloaders

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N

NetSupport School
Network files and folders
NVIVO

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O

OneDrive
Online identity
Online Surveys - free survey software
Open access publishing
ORCID
Order books for the Library (staff)
Order new staff hardware (PC, laptop, device, peripheral)
Outlook (staff)
Outlook web access (staff)

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P

Panopto - Listen Again software
Pathfoot computing labs
Peripherals - purchasing
Phones (staff)
Photocopying - staff
Photocopying - student
Portal
Postgraduate Research Zone
Print system - staff
Print system - student
Project
Promoting your research paper
Public Wi-Fi - keysurf
Purchase new staff hardware (PC, laptop, device, peripheral)
Purchasing IT equipment (staff)

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Q

R

Rebuild - request a laptop or desktop rebuild (staff PCs)
Refworks - referencing software
Remote desktop connection
Report missing book/library item
Repository (STORRE)
Request an item from library store (e.g. thesis)
Research Compass
Research Data Management
Research Drive (file store for researchers)
Resource Lists
RMS (Research Management System) Worktribe

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S

SafeMedicate
Scanning (staff system)
Scanning (Student system)
School visits to the Library
SCONUL Access - accessing other libraries
Self issue and return machines
Skype for Business
Software for download (own device)
Software purchasing (staff - uni owned PCs)
SPSS statistics
STATA
STORRE repository
Subject Research guides
Suggest a book for the Library
Survey software (Online Surveys)

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T

Teaching rooms - AV support, equipment
Teleconferencing (staff)
Telephones (staff)
Thesis binding
Thesis request form (from library stock)
TV / radio recordings for teaching

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U

UniDesk Self-Service Portal - IT and Library information, ask a question, track requests
University website - request change/report fault

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V

Video conferences
Visio
Voicemail
VPN

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W

Website (university) - request change/report fault
Wi-Fi - get connected on campus
Wi-Fi - guest
Working from home
Worktribe (Research Management System)

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X

X files (Research Drive)

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Y

Z