Once you have set up your recurring card payment plan, you'll receive an advance notice email for each invoice. This will detail the exact dates and amounts when your payment(s) will be taken.
All successful payments will be shown on the credit or debit card statement that you get from your card provider.
If a payment fails, we will email you to say that we'll try to take the instalment a second time within the next five days. If the second attempt fails, the instalment must then be paid immediately using another payment method.
Changing your card details
You'll need to change your card details if:
- your card is lost or stolen
- your card has expired
- your card provider changed supplier e.g. from Visa to MasterCard
- you change your bank account
You should contact the income office at least five working days before the next instalment is due to be charged to your account in order to update your account.
Cancelling your recurring card payment plan
You can cancel your recurring card payment plan at any time but the balance owed on the invoice must be paid immediately.
To cancel the recurring card payment plan, you must contact the Income Office five working days before the next payment is due to be taken from your account.