Enrolment FAQs

We have compiled some FAQs to help you with the enrolment process. If you have any additional questions then please contact ask@stir.ac.uk or phone the student hub on 01786 466022.

I'm having trouble completing online enrolment what should I do?

Please refer to the enrolment webpage for details of supported enrolment.

I can't access enrolment as it is not open. What do I do?

You should have been sent an email to your University address telling you when enrolment is open, please refer to the date in the email. However, if you think that you should be enrolling now, please contact the Student Services Hub

I can't enrol as I have outstanding debt, what can I do?

You need to contact the Income Office as soon as possible on 01786 467123.

Worldpay is not accepting my card payment. What do I do?

If you are having problems using Worldpay please contact Income Office 01786 467123 to arrange another method of payment.

Do I still enrol if I am withdrawn or on leave of absence?

Do not enrol - contact the Student Hub team

I want to change my mode of attendance or request a leave of absence

Do not enrol - You will need to email Student Programmes from your University email account attaching any documentation to support your request.

What does conditionally enrolled mean?

You may be conditionally enrolled as you have not collected your ID card and/or have fee arrangements outstanding. When you completed online enrolment you would have been sent an email detailing why your enrolment status is conditional, please refer to this for more information. If you are a degree nursing student you may have been conditionally enrolled as the University is awaiting the outcome of your Disclosure Scotland application.

When do I get my Student Loan?

Once you have successfully enrolled and the official start date of your programme has passed, your student loan should be paid into your bank account within 3 working days. If you have queries regarding this you will need to speak to the Student Loan Company.

Where can I get timetable information?

Click on Timetable Information or use the Timetable Generator available on your Portal.

Where do I get a letter to prove my enrolment?

A letter can be issued to you on collection of your ID card or any time after you have enrolled from the Student Services Hub. More information can be found here.

Having problems logging on or need password reset?

Please contact the Information Helpdesk on 01786 467250.

Last updated June 2016

© University of Stirling FK9 4LA Scotland UK • Telephone +44 1786 473171 • Scottish Charity No SC011159
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