Operations Management

This module information is representative of what is included in the module in a given year. Details of actual reading, lectures and coursework may vary year to year and will be available at the beginning of the semester. 

Module Co-ordinator

 Dr Gerry Edgar





Credit value


Contact hours

25 hours


100% coursework


The aim of this module is to provide students with an appreciation of the importance of Operations Management in production and service industries, and how the operations function connects to the business. To achieve this it is also intended that students should be able to understand the methods used for conceptualising operations and demonstrate ability to evaluate operational designs, capabilities and limitations. Students are also expected to understand how management use system metrics to plan and control operations, from strategic to detailed work activities and to be able to analyse operations using these methods. The module concludes with an awareness of supply-chain designs, management challenges and globalization effects on maintaining competitiveness. 

  • To understand the importance of the operations function in the context of the business as a whole;
  • To understand the key differences between manufacturing and service operations;
  • To understand the need for planning in operations management;
  • To be familiar with the techniques of short, medium and long term planning in operations management;
  • To understand the relevance of metrics and information systems in operations;
  • To understand the need for resource management.

Learning outcomes

By the end of the module students should understand:

  • Specific knowledge and understanding of current developments in the subject;
  • Understand the systemic models on which operations are based;
  • Understand the typology of operational and network designs;
  • Understand the decision choices of the operations manager;
  • Understand strategic alignment with operations;
  • Appreciate sustainability issues of operations and wider supply chains;
  • Use of system metrics for management and control;
  • Use of operational analysis tools and models;
  • Report writing;
  • Presentation and group communication skills;
  • Multi-criterion decision making;
  • Evidence based reasoning.
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