Business Improvement

This module information is representative of what is included in the module in a given year. Details of actual reading, lectures and coursework may vary year to year and will be available at the beginning of the semester.

Module Co-ordinator

Dr Gerry Edgar





Credit value


Contact hours

25 hours


Assessment is 100% coursework


This module aims to introduce the concepts of business metrics and the main tools and techniques which can be used to evaluate the performance of a business or organisation. 

The intention is to provide a practical grasp of the principles of Business Improvement and a practical implementation framework for the achievement of business/organizational improvement.  This will be achieved through, amongst other topics, a sound understanding of the fundamentals quality management and of the associated measurement tools and techniques, systems analysis and business process design methods. 

To develop the ability to creating self-assessment measurement and evaluation systems that are appropriate to a business context. Develop the models to benchmark performance against best practice and to select the most appropriate benchmarking approaches.

Learning outcomes

 By the end of the module students will:

  • Understand the role of tools and techniques in business improvement
  • Understand the concepts of TQM and customer focused/service quality issues
  • Understand the relationship between the different business perspectives in the value chain
  • Be able to identify when and how to apply different types of Benchmarking
  • Understand the people aspects of Performance Management
  • Undertake process mapping and business process re-engineering
  • Enhance report-writing skills
  • Understand the complexity of acquiring and embedding new process capabilities






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