NEED HELP? Contact Us

The Information Centre

Level 2, University Library
01786 467250

 

Self Service Portal - log your own call with us

The Information Centre is now using UniDesk to manage all your questions / fault reports.  When you email the Information Centre, you will receive an email with a call reference number and a link to our Self Service Portal so that you can track the progress of your call. You can also start a new call via the Self Service Portal.  In time we will be building up a Knowledge Base which you will be able to search to find common questions and answers.  To access UniDesk, logon to the uni portal and follow the link to UniDesk on the portal home page.  Alternatively you can click the UniDesk logo above (if prompted to login, enter your portal login details).

Email:
IT: infocentre@stir.ac.uk     or fill in our Ask IT form on UniDesk
Library enquiries: library@stir.ac.uk or fill in our Ask the Library form on UniDesk

What can we help you with?

The Information Centre is the main Information Services enquiry point, we can therefore answer questions concerned with helping you to make use of the various facilities and services provided by Information Services:

  • The University Library and its resources
  • The central computing Labs and Lecture Theatres
  • For staff and Research PGs: your desktop PC and printer
  • the University network and servers

You are welcome to bring questions to the Information Centre. Our staff will do what we can to help you within the following guidelines: the Centre offers first level support, where your question cannot be answered at the desk, it will be referred to the relevant team within Information Services.

Opening Hours

Semester
IT enquiries.
Mon-Fri 08.45-20.00, weekends 11.00-17.00

  • core service for staff and students is 08:45-17:00 Monday-Friday
  • evening and weekend service (Mon-Fri 5-8 and Weekends 11-5) is primarily in support of students and users of the Library building. Staff calls may be logged to the daytime staff if the assistant on duty is unable to assist.

Library enquiries.  Mon-Fri 08.30-20.00, weekends 10.00-17.00

Vacation
IT enquiries. Mon-Thurs 09.00-20.00, Fridays 09.00-17.00, weekends 11.00-17.00
Library enquiries.  Mon-Thurs 08.30 - 20.00, Fridays 08.30-17.00, weekends 10.00-17.00

How to get to Stirling University Library.                                                                                                              
IC Staff Area (VHD)

 

Contact us University Library
University of Stirling
Stirling
FK9 4LA
01786 467250 www.stir.ac.uk/is/student/help/
© University of Stirling FK9 4LA Scotland UK • Telephone +44 1786 473171 • Scottish Charity No SC011159
Portal Logon