Student email

All students at the university get your own student email account automatically as part of your network account.  The system used for students at Stirling is Outlook Web App (OWA) which is part of Microsoft's Office365 offering.

You must use your university email account as it is the official means by which the university will contact you and we can identify you by your email address when you contact us. You can also use your university email for personal email.

Your email address takes the form of your


Microsoft Office 365 - Outlook Web App

About Outlook Web App & how to access it
The student email system is a cloud-based service, Microsoft Office 365, utilising the Microsoft Outlook Web App.   The benefits of this service include most of the features of the full version of Microsoft Outlook, but in a web page:

  • Accessed via the portal or directly via
  • A full calendar and meeting request service (including library study room booking)
  • A comprehensive contact management system
  • Task lists
  • Instant messaging between contacts
  • Easy set up and advanced functionality for your mobile device 
  • 25GB of email storage!
  • Upto 25MB attachment limits. Any larger can be used with our Filedrop facility (files up to 2GB)
  • access to the whole suite of Office365 apps including free download of core products like Word, PowerPoint, Excel to your personally owned device


Office365 FAQs

Here are some useful FAQs about using Outlook Web App (OWA)

Q.  How do I access Outlook Web App (OWA)?
A.  You can access OWA via the portal, desktop shortcut on lab PCs, via a web address.  You will also be able to access your email from a smartphone such as iPhone and Android OS.

Q.  What is single sign on (SSO)?
A.  Single sign on is available only on campus.  Single sign on means that you won't have to login twice to access your email if accessing it on a lab PC or via the portal.  A second sign in is not necessary as you have already logged into the lab PC.

Q.  What is the limit on attachment size?
A.  The outgoing and incoming attachment size limit is 25MB.  If you want to send larger files (or have larger files sent to you), you can use the university's File drop service at  You can send and receive files up to 2 GB in size.

Q.  Which web browsers support the 'premium' version of OWA?
A.  Internet Explorer, Firefox, Chrome all support the premium version.  Safari on iPad and Opera both use the lite version.

Q. Which version of Internet Explorer is recommended for use with OWA?
A.  Microsoft will withdraw support for Internet Explorer 8 (IE8) in April 2014.  We therefore recommend that you use IE9.

Q.  How do I stop office365 from marking my new email as read?
A.  Go to Options > Settings > Reading pane section > select 'don't automatically mark my items as read' > Click Save. 

Q.  Can I upload a photo to personalise my account?
A.  No - at the moment, due to the authentication method we're using, your photo can't be just uploaded to the OWA interface despite the links Microsoft have put in to 'change photo'.  We could upload all student ID card photos into the system but we feel it is likely that lots of people would object to this so for the time being we are not able to offer photos within OWA. 

Q.  I can't login to my hotmail or account after/at the same time as using Office365!
A.  This is a problem that Microsoft are trying to fix as all of these accounts are available through the same interface.  In the meantime, you could add your hotmail or account as a 'connected account' to get rid of the problem.  This means that your hotmail email would come into your office365 account automatically.  To set up a connected account go to Options > See all options > Click 'Forward your email' on the right hand side > click 'New' and fill in the details requested about the account you want to connect to.  Thereafter all of your external emails will come into your office365 inbox. 

Q.  How do I set up a forward to forward all my uni emails to an external account
A.  This guide explains how: How to Forward your Student Email to Another Account

Q.  How do I set up a forward to forward all my email from other accounts to my uni email account?
Set up a 'connected account' - this means that your email to your external account will be delivered into your office365 inbox. To do this: go to > Mail > Accounts > Connected Accounts in the left hand menu. Then click the plus symbol to enter a connected account and fill in the details requested about the account you want to connect to.

Q. Can I use the full program version of Outlook on a student lab PC with my student email?
A. Unfortunately Office365 is only web based. There will be no way to load your student email within Microsoft Outlook on a lab PC. You will need to use the Office365 web interface.

Q. I am a graduated student (alumni) so still have access to email for 1 year after graduation.  Will I be moved over to OWA?
A. Yes, but you should update your bookmarks to take you to

Q.  My calendar appointments are not being properly synced between my iOS device (iPad/iPhone) and my computer. 
A.  This is a known problem worldwide.  Our advice is to make your appointments on your computer rather than on the iPad/iPhone.  This should lessen the sync'ing problem.

Q. I'm a member of staff and also a student.  OWA won't open in a web browser on my staff desktop PC.  How can I access my student email from my staff PC?
A. You can configure your outlook client on your staff desktop PC to open your student email account.  To do this you need to set up a new profile in Outlook (instructions below). When you've done this you will be prompted when you open Outlook to choose the profile you want to open - your staff email or your student email.

To do this:

  1. Close Outlook
  2. Go to Control Panel > Mail
  3. Go to show profiles
  4. Click Add
  5. Give your new profile a name eg Student email
  6. Click ‘prompt for a profile to be used’ then click OK
  7. Fill in the next screen: Your name / your student email address / student password
  8. Click Next then Finish then OK
  9. Open outlook > you should be prompted to choose a profile. If you choose your new student email profile you will be prompted to login (enter your student password) then you will get access to your student email.



File drop facility - for sending large files

Email is a convenient way of sending files to other people but you can often be thwarted by restrictions on the size
of attachments that are allowed either by your own email system, or that of the recipient.

At Stirling University the student email system, Outlook Web App, allows a maximum message size of 25MB, and a maximum individual file attachment size of 10MB.

The maximum message size for inbound and outbound messages on the staff email system (Exchange/Outlook) is 32MB.

All providers of personal email accounts also have similar limits. For example AOL, Gmail, and Hotmail all have inbound and outbound message size limits of 25MB.

To work around these restrictions the University has provided a File Drop facility. This allows exchange of files of up to 2.0GB in both directions between staff, students, and third parties (not members of the University) The sender uploads the file they want to 'send' to a secure storage location. The system then emails a unique URL for the file location to the recipient.  All they have to do is click the link to download the file. The system works in the same way as other web-based services such as Dropbox but it has the advantage that the files never leave University servers until the intended recipient downloads them.  This makes the University's File Drop service more secure for confidential data than any service operated by a third party.

This facility, available at, has been available for some time but has been recently re-launched with a new look interface, larger file size limit, built in help pages, and the option to email a request for a file drop to someone who does not have a University user account.


Q. How do I use the file drop service?
A. See our help page

Q.  I have sent a file to multiple recipients but only some of them received the email notification..?
A.  You have to be careful when entering the email addresses of multiple recipients:

  • click on the plus symbol in the 'To' box, and then the 'Add Many' button
  • The next dialog box tells you 'One recipient per line, for example Test User
  • This means that your email will be sent to with a display name of Test User
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