Q: Where will my new MFD printer be placed?
A: All new MFDs will be placed where there is an existing photocopier. The following MFDs are in public locations: Library Art Wall (Library level 2), Cottrell Print Suite 2A18, Cottrell 4V3a. Staff MFDs are dark grey so can be distinguished from any student MFDs in these areas. For departmental MFD locations see this list: Printer Locations
Q: Where can I learn about how to use the new print system
A: You can view our online training videos (university login required).
Q. How do I send a job to print?
A. There are a number of print queues which you can choose to print to depending on your job:
blacksinglesided (\\pcmfvm13\blacksinglesided). Cost 1.8p
blackdoublesided (\\pcmfvm13\blackdoublesided). Cost 2.9p
coloursinglesided (\\pcmfvm14\coloursinglesided). Cost 5.9p
colourdoublesided (\\pcmfvm14\colourdoublesided). Cost 10.5p
blackdoublesidedstaple (large/medium MFDs only) (\\pcmfvm13\blackdoublesided). Cost 3.6p
colourdoublesidedstaple (large/medium MFDs only) (\\pcmfvm14\colourdoublesidedstaple). Cost 11.15p
A3_blacksinglesided (large/medium MFDs only) (\\pcmfvm13\A3_blacksinglesided). Cost 2.5p
A3_coloursinglesided (large/medium MFDs only) (\\pcmfvm14\A3_coloursinglesided\). Cost 6.6p
If you send your job to one of these queues, you can then pick it up from any of the staff MFDs (note that some queues only work on the larger printers eg the A3 queues are only available on the large MFDs as the smaller ones don't have an A3 paper tray).
Q. How do I get the print queues on my PC?
A. If you are on a staff windows 7 desktop PC, the queues should have already been added to your printer settings so all you have to do is select the queue you want when you go to print. If you don't have the new queues, you can go to Run Advertised Programmes on your PC and run the programme 'PaperCut virtual queues - Add'. This is a silent programme so nothing will appear to happen but the queues should be added after a few seconds.
Q. How do I get the print queues on my Mac?
A. We have created an installer file which will set up the staff printers on your Mac. Instructions: Add the staff printers to your Mac (staff/RPG)
Q. How can I cancel a print job or see the list of my print jobs?
A. You can logon to the PaperCut user portal (with your normal network username/password). In there you can:
- view your print jobs pending release
- you can cancel any pending print jobs
- you can view your recent print jobs and the cost
You can also cancel pending print jobs at the MFD.
Q. How do I scan on the C452, C360 & C280 models?
Q. How do I scan on the desktop C35 model?
- Log in to the printer.
- Press the Email button on the physical keypad.
- Press direct input, on the touchpad.
- Press Email, then address, and then enter your staff email address.
- Press Ok twice.
- Place your document on the glass window and then press start on the physical keypad.
- Your document will now be scanned and sent to the address you provided.
- When the scanner returns to the main menu, scanning is complete.
- Use the button with the key icon, on the physical keypad, to log off.
Q. What if I forget my staff card - will I still be able to pick up my printing?
A. Yes. Anyone who doesn’t have a staff card can log on to the MFD using their user name and password on a virtual keyboard on the screen on the MFD.
Q. I'm a research postgraduate student, how do I print using the new system?
A:The card readers on the new staff print MFDs (printer/copiers) read the Mifare chip in the new Mifare student cards as well as staff Smart ID cards. Research Post Grads without a staff card or a student card that has a Mifare chip, can print or copy by logging on to the MFD with their user name or password. If this is proving difficult these Research Post Graduates can exchange their old student card for a new student card with a Mifare chip in Cottrell 2Z (Student Administration). Old cards should be brought to 2z. All cards issued before September 2011 will not have a Mifare chip. Some part-time Research Post Grads will also have been issued cards without a Mifare card in September
Q, How do I obtain a staff card?
A. Information about getting a staff card is on the HR website at http://www.hr-services.stir.ac.uk/smartcard/
Q. How will I know where to find the nearest MFD if mine is not working,
or too busy?
A. Printer Locations
There will also be an MFD freely available inside the library, near the entrance.
Q: My work is confidential. I don’t want anyone to see it.
A: Jobs will not print unless the user logs in at the MFD and releases the printing.
Q: What if I don’t want to queue for printing.
A: As with ATMs or coffee shops there is always a queue at certain times of day and it may help to plan printing accordingly.
By establishing certain arrangements in departments, such as emailing colleagues that the MFD will be in use for a large print job,
will reduce queuing.
Q: Who will be responsible for the MFD?
A: Whoever currently looks after the division’s printers will continue to do so with the replacement.
Q: When I send something to print how long will it remain in the queue?
A: 72 hours
Q: What if I forget to log off at the machine?
A: The machine will automatically log you out after 30 seconds.
Q. My A3 or stapled print job isn't appearing in the list of jobs when I log onto the machine
A. Only the largest MFDs have A3 paper trays and staplers - if you have a smaller model your job will not appear when you log in and you will need to release your job at one of the large MFDs. See the list of locations at the top of this page.
Q: What if we have a visitor who would like to print?
A: A division can maintain a card for use by visitors for copying or scanning. All visitors who wish to print must have a user
name and password in order to logon to a PC to print. This is arranged by contacting the Information Centre.
The user can logon to the virtual keyboard on the touchscreen at the MFD to release their print jobs.
Q: How do I get help if there’s a problem?
A: Contact the Information Centre or ask the expert users in your School or Service
Q:I want to use or buy a local printer in my office, can I?
A:Since the rollout of of the new MFD system, new local printers should not be bought, and older printers should not be used, without the authorisation of the Director of Information Services.
Q: I bought my printer on a research grant which pays for all consumable costs. I should be able to keep it.
A: Anyone who wants to keep their printer should make a business case to the Director of Information Services.
Q. How do I dispose of an old desktop printer?
A: Disposing of printers is the same as any electronic equipment. Please complete the normal Facilities Request form asking for ‘Printer Uplift for the WEEE skip’. This will ensure that the printer is properly recycled.