The Information Centre is now using UniDesk to manage all your questions / fault reports. When you email the Information Centre, you will receive an email with a call reference number and a link to our Self Service Portal so that you can track the progress of your call. You can also start a new call via the Self Service Portal. In time we will be building up a Knowledge Base which you will be able to search to find common questions and answers. To access UniDesk, logon to the uni portal and follow the link to UniDesk on the portal home page. Alternatively you can click the UniDesk logo above (if prompted to login, enter your portal login details).
The Information Centre is the main Information Services enquiry point, we can therefore answer questions concerned with helping you to make use of the various facilities and services provided by Information Services:
You are welcome to bring questions to the Information Centre. Our staff will do what we can to help you within the following guidelines: the Centre offers first level support, where your question cannot be answered at the desk, it will be referred to the relevant team within Information Services.
IT enquiries. Mon-Fri 08.45-20.00, weekends 11.00-17.00
Library enquiries. Mon-Fri 08.30-20.00, weekends 10.00-17.00
IT enquiries. Mon-Thurs 09.00-20.00, Fridays 09.00-17.00, weekends 11.00-17.00
Library enquiries. Mon-Thurs 08.30 - 20.00, Fridays 08.30-17.00, weekends 10.00-17.00