When you are in possession of a student registration number or a staff number the quickest way to get your username and password, is to run the account discovery process.
If you want to change your password, you can do so by going to this web page. You must know your username and your old password in order to do this. If you have forgotten your password, you should contact the Information Centre, email@example.com. Tel 01786 467250. You will be asked some security questions to verify your identity and your account will then be rolled back into discovery mode. From there you can rediscover your username and reset your password as in the instructions above for account discovery.
If you have forgotten your username, you can use the 'Forgotten login' link at the bottom of the university home page (underneath the portal login boxes). This will take you to this page: 'Forgotten login details'. Here you have the option to get a reminder of your username - you will need your staff/student number and to have entered an alternative email address when you went through the account discovery process. If you haven't yet entered a personal email address, you can contact the Information Centre to get your account reset to allow you to go back through the discovery process and set up a personal email address/get a username reminder. After you've done this, you will be able to use the forgotten username service any time.
To reset a forgotten password: click the 'Forgotten login details' link on the portal login page or on the university home page underneath the portal login boxes. On the 'Forgotten login details' page, enter your username and date of birth in the boxes requested then when prompted answer the security question that you answered when you went through the discovery process. After you've passed the security test, you can then enter your new password and confirm it. You will receive an email to confirm the reset. If you cannot pass the security question, please contact the Information Centre. If you receive an email stating that you have reset your password when you haven't, please contact the Information Centre.
Staff and Research Postgraduates on the STIRLAN domain: your network password will expire every 365 days and you will need to choose a new password. See our information about expiry of passwords and see also our security page for guidance on resetting your password. Undergraduate and Taught Postgraduate student passwords will not expire automatically but you are strongly advise to change your password regularly - see the advice on our security page. Go to the portal 'Change password' page to reset your password.