Information for Customers

Commercial Debt Collection Procedure

Sending reminders to debtors is the sole responsibility of the Debt Control Section within the Finance Office. In most cases this will consist of a prescribed process dictated by the reminders intervals set up on the Finance system and responses from debtors.

The following steps will be taken by the Finance Office to recover debt.

  • Statement sent on due date
  • First reminder   letter sent 30 days after due date
  • Second reminder letter sent 15 days after first reminder letter
  • Final reminder   letter sent 15 days after second letter (60 days after due date)
  • Referral to Debt collection Agency

Invoiced transaction can only be withheld from the Debt collection process by the Debt Control Section of the Finance Office.

Queries on commercial debt should be made to the Debt Controller on 01786 466192 or by e-mailing 

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