Our friendly and welcoming Student Services Hub team is your first point of call for a wide range of student enquiries.
Got an enquiry?
Visit us in our Hub accessed via Queens Court entrance of Cottrell Building (see Cottrell floorplans).
Call our team on 01786 466022
Email us Ask@stir.ac.uk
We understand that, sometimes, you might want to have a more confidential discussion. We have quieter booths available at the back of the Hub for just these sorts of conversations. If you want to have a more private chat away from the front desk, just let your Student Hub Assistant know when you come to visit us.
Got an Enquiry? #Justask
*Please use your student email when possible and include your student ID if emailing from a personal address.
We can help you with enquiries on:
Academic Registry covers many areas including:
By providing high quality careers information, education and guidance, the Careers and Employability Service at the University of Stirling endeavours to empower clients to make informed career decisions and develop life long career management skills.
To make tuition fee payments or any other payment to the University.
Student Learning Services are committed to providing comprehensive guidance on all aspects of effective and efficient learning. The ultimate aim of the service is to enable students to make the most of their academic studies at university and for students to become independent, successful learners during their time at the University of Stirling.
Student Support Services provides much of the support that you might require whilst you are studying here at Stirling. We offer a wide range of support, information and specialist services, all of which are designed to enhance your student experience.
Why have you created a new Student Services Hub?
The Student Services Hub was created to make it easier for students to get the assistance they need. Rather than having to work out what service you need to get in touch with, you now just have to contact the Student Hub team, call one single number, or send one email to firstname.lastname@example.org Our team will assist you or will find the person who can!
What do I do if I want to talk in private?
Our front desks are screened for your privacy but we understand if you'd like to speak somewhere more confidential. We have semi-private pods within the Hub as well as a private room for any conversations you don't want to have within the main space. Just let the Student Hub Assistant know or simple indicate to the sign on the desk and we will be happy to move to a more private space.
Do you have specialist advisers?
Although our skilled Student Hub Assistants are able to answer many of your questions, we also have a team of specialist advisers supporting us, including staff with experience in mental health, money advice, disability services, careers advice, immigration advice or academic/fees/programes enquiries. If we can't respond to your enquiry right away, we'll refer you to the right person and will make sure you know what the next steps will be.
Will confidentiality be affected?
The Student Services Hub staff are all part of the Student Support Services team, which is part of Student, Academic & Corporate Services. They take your confidentiality very seriously. To find out more about how we protect and use your personal data, please read our confidentiality and data sharing statement.
Can I hand in a document outside of working hours or without seeing a Student Hub Assistant?
Yes! We have two red post-boxes, one just outside the Hub in Queens Court reception area and one just inside the Hub. Please use one of the envelopes provided, or bring your own, and post for us to process. We aim to process documents within five working days. Please remember to put your Student ID number on the envelope.
What do I do in an emergency?
The Student Services Hub is not an emergency service. If you are having an emergency, you should contact the emergency services immediately on 999. You can also check our out of hours support here. If you are in crisis and think that you might be at risk of harm, you should contact your GP or an organisation such as Samaritans. If you believe someone else is at risk of harm, you should call the Police on 999 immediately. Details of how to do this when on camps are available here.
The Student Services Hub and the areas within it are commited to providing you with a high quality student experience. The below Service Level Agreements (SLAs) are there so you can see just what to expect from the different services within the Hub.
If you require these documents in an alternative format, such as large print or a coloured background, please contact the Student Services Hub on 01786 466022 or email@example.com
Call us on 01786 466022
Our opening hours are:
9:00 - 17:00 Monday, Wednesday, Thursday, Friday
10:00 - 17:00 Tuesday
Closed Saturday and Sunday
Our busiest times are 11:00 - 14:00 daily, so if you're in a hurry or don't want to wait we suggest visiting outside of these times if possible.