FAQs

We have compiled some FAQs to help you with the enrolment process. If you have any additional questions then please contact ask@stir.ac.uk or phone the student hub on 01786 466022.

Please refer to the enrolment webpage for details of supported enrolment.

You should have been sent an email to your University address telling you when enrolment is open, please refer to the date in the email. However, if you think that you should be enrolling now, please contact the Student Services Hub

You need to contact the Income Office as soon as possible on 01786 467123

If you are having problems using Worldpay please contact Income Office 01786 467123 to arrange another method of payment.

Do not enrol - You will need to email Student Programmes from your University email account attaching any documentation to support your request.

You will be conditional enrolled if you have completed online enrolment however there are further steps that need to be completed for you to become fully enrolled. When you completed online enrolment you would have been sent an email detailing why your enrolment status is conditional, please refer to this for more information.

Once you have successfully enrolled and the official start date of your programme has passed, your student loan should be paid into your bank account within 3 working days. If you have queries regarding this you will need to speak to the Student Loan Company

Please refer to the Timetable Information webpage for information on the timetable.

Once you have completed enrolment you will a PDF copy of your certificate of enrolment to your student email address within 24 hours. For more information on the certificate of enrolment please refer to the webpage on confirmation documents.