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Quality And Learning In Projects

A successful project-based organisation learns from its past successes and failures. Some of the knowledge may take the form of objective, quantitative information that may be held in corporate databases. Generic quality systems are purported to facilitate this process to propagate continuous improvement by using formal procedures and review processes. But equally valuable is the more tenuous knowledge: the anecdotes communicated by word of mouth. This study examined a number of case studies identifying a number of project learning mechanisms, related to the concepts of the Learning Organisation and Knowledge Management. The more usual methods of Quality Improvement can be useful but a wider range of mechanisms are needed in project-based organisations to reflect the particular challenges of the project environment.

Publications

Bowers J, Flett P (2011). The Mechanisms of Project Learning, in Organizational Culture, Learning, and Knowledge Management, edited by Jonathan Westover, Common Ground Publishing.

For further information please contact John Bowers

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