Accommodation Host – Summer 2021 job vacancies

Stirling Hotel Services Ltd

Multiple Posts Available - 24 and 40 hour contracts
Fixed term contract: June – 30 September 2020
Hours: 40 or 24 hours per week (including nightshifts)
Salary: £9.50 per hour (additional night shift allowance)

The Post

From early June 2021 until 30 September 2021, subject to approval, the University plans to provide managed quarantine accommodation on campus for students arriving from countries on the red list.

Scottish Government guidelines require that students travelling to Scotland from countries on the red list isolate for a minimum period of 10 days. During this period students will need to remain in their rooms and will not be allowed to mix with other students.

In order to look after the students in our care, as well protecting wider public health, we are looking to appoint a number of Accommodation Hosts to join the Accommodations team on campus this summer. These student-facing hosts will provide peer-to-peer guidance, advice and support to students during their stay in quarantine and whilst living in University accommodation. Hosts will provide a positive face-to-face experience whilst assisting students to avoid breaching COVID-19 rules and regulations. Helping to facilitate arrivals, regular indoor and outdoor patrols to ensure compliance and accompanying students to access outside space are just some of the duties involved.  

Duties and Responsibilities

  • Ensure compliance with COVID-19 quarantine regulations by all students in the designated accommodation.
  • Participate in Accommodation Host duty rota.
  • Comply with all Scottish Government COVID-19 regulations and ways of working at all times.
  • Comply with all University of Stirling COVID-19 safety procedures including the Campus Pledge and Community Code.
  • Help facilitate the arrivals during the check-in service and accompany the students to their rooms.
  • Conduct internal and external patrols to ensure the safety of all and to prevent unauthorised access to the quarantine accommodation.
  • Accompany any of the arrived students to access outside space should they need to smoke or get fresh air.
  • Safely engage with students who need advice and/or guidance in relation to complying with Scottish Government guidelines and University of Stirling COVID-19 safety procedures. This may include engagement via approved social media channels.
  • Provide a positive face-to-face experience with students during what is a difficult period of isolation.
  • To remain vigilant for suspected breaches of the COVID-19 regulations and report these for action to help enhance the safety of the student and staff community living and working on campus.
  • Signpost students to appropriate sources of internal and external support and information in relation to COVID-19 as well as physical and mental wellbeing.
  • Collaborate with Accommodation Operations Assistants and contribute to the creation of a COVID-safe living environment for students during their period of isolation.
  • To complete duty reports during or following each shift.
  • To escalate any concerns about student welfare and/or conduct or breach to the duty Accommodation Operations Assistants.
  • To encourage respect for students and staff within the University community and members of the public visiting campus.
  • To attend and participate in virtual team meetings.
  • Assist the Accommodation Services team with tasks associated with building safety and preparing rooms for student occupation.

Skills, Abilities and Competencies

Essential

  • Knowledge of what it is like to live in student in accommodation.
  • Knowledge of current Government COVID-19 regulations in relation to COVID-19 including Quarantine specific rules and regulations.
  • Knowledge of the University of Stirling Campus Pledge.
  • Knowledge of the Community Code for Students Living in University Accommodation.
  • Knowledge of the Occupancy Agreement 2020/21.
  • Knowledge of Ordinance 2, Code of Student Discipline.
  • Evidence of strong interpersonal skills including the ability to show patience and resilience when dealing with disagreements or challenging behaviour.
  • Evidence of being self-motivated with a “can do” style and approach.
  • Evidence of excellent written and verbal communication skills.

Desirable

  • Proficient in all forms of social media.
  • Knowledge of diversity regulations and procedures.

Behaviours/Competencies

Customer Service is at the heart of what we do and those who join our team will need to feel and demonstrate the same priorities even in the most demanding situations. We place great importance on behaviours and attitudes during the selection process to ensure that we bring people into the University who support the way we do business. In addition to the duties and responsibilities associated with this role, the role holder will be required to evidence that they can meet the qualities associated with the following four behavioural competencies, as detailed within the AUA Competency Framework.

1. Managing Self and Personal Skills

Willing and able to think about own skills and apply own skills, abilities and experience. Being aware of own behaviour and how it impacts on others. Having an enthusiastic and “can do” attitude.

2. Delivery Excellent Service

Providing the best quality service to all our students, staff and customers, taking care to monitor expectations are being met or exceeded and building genuine, long term relationships in order to drive up service standards.

3. Embracing Change

Adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being open minded and receptive to new ideas and making suggestions on how to improve things.

4. Working with People

Working co-operatively with others in order to achieve objectives. Demonstrating a commitment to diversity and that you value differences and applying a wide range of interpersonal skills.

Additional Information/Special Conditions

It is a requirement of this role that working hours are flexible to meet the demands of the student population. Role holders will be required to participate in a rota covering 7 days per week throughout the period. Role holders are required to wear a uniform that will be provided.

How to apply

To apply please send a CV and covering letter, outlining why you are a suitable candidate for the role, to Lesley Morrison l.a.morrison@stir.ac.uk.

If you have any questions regarding this role, please email Lesley Morrison.

Closing date: Midnight on Sunday 6 June 2021.
Interviews to be held w/c 7 June 2021.