Research output

Article in Journal ()

How patients’ feedback was used to redesign a head and neck service

Citation
Taylor L, Tooman T & Wells M (2014) How patients’ feedback was used to redesign a head and neck service, Cancer Nursing Practice, 13 (6), pp. 20-26.

Abstract
This article describes the findings of a modified experience-based co-design project to inform the redesign of head and neck cancer follow-up services in a cancer centre in Scotland. Patients who had completed treatment for the disease within the past three years, and their carers, were invited to attend a patient experience event in their area. Charts depicting ‘touchpoints' and ‘episodes of care', and facilitated group discussions, were used to elicit experiences and views of treatment and follow-up care. Findings revealed a range of unmet needs for information and support, as well as challenges experienced in the integration and organisation of services. The events have led to fundamental changes in the approach to follow-up care, enabling provision of a more patient-centred service.

Keywords
Experience-based co-design; follow up; head and neck cancer; patient-centred service; patient experience; service redesign; survivorship

StatusPublished
AuthorsTaylor Lesley, Tooman Tricia, Wells Mary
Publication date09/07/2014
Date accepted by journal04/06/2014
PublisherRoyal College of Nursing
ISSN 1475-4266
LanguageEnglish

Journal
Cancer Nursing Practice: Volume 13, Issue 6

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