General Information

This category covers general information about how to make contact with the institution. It includes information about how to complain about the institution, and how to serve formal documents on it. It is aimed at providing very general information for the public. More detailed information will be provided in other categories.

Name and address

The name of the institution and the address of its principal office

University of Stirling, Stirling, FK9 4LA, Scotland


Principal Officers 

Names of the principal officers of the institution

Principal, Deputy Principals, Deans, Secretary, Directors of major administrative functions. Roles and responsibilities of senior officers. Responsibilities of and (work related) biographical details of the people who make strategic and operational decisions about the performance of function and/or delivery of services:

Senior Officers

Contact Information 

Information on how to contact the institution
Information on initial point of contact covering areas likely to be of interest to enquirers e.g. admissions:

Contact details

Location 

Information on the institution's principal and other main locations, including campus maps

Details of the campuses at Stirling, Inverness and Stornoway:

Getting here

Opening Hours

Opening hours of the institution's principal office(s)

Normal office hours are 9am to 5pm Monday to Friday, excluding days of closure.


Academic year dates

Information on the dates of the institution's academic years

Dates for the current academic year as well as future academic years, as far as known:

Semester dates

Holidays

Dates of closure of the institution

The University is usually closed between Christmas and New Year:

Annual Leave

Complaints

Procedures on how to complain about the institution

Procedures for handling complaints by students on academic matters (academic appeals):

Student Academic Appeals and Complaints

Procedures for handling complaints on non-academic matters:

Complaints Handling Procedure

Complaints Policy for Members of the Public:

Complaints Handling Procedure

Customer Codes

Student Code

Student Code

Document Serving

Contact details for serving legal documents on the institution , e.g Court Orders

Official documents should be submitted to the University Secretary, University of Stirling, Stirling, FK9 4LA.


July 2017

© University of Stirling FK9 4LA Scotland UK • Telephone +44 1786 473171 • Scottish Charity No SC011159
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